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Call not landing at agent screen
Posted:
Fri Feb 23, 2018 5:45 pmby mubeen
Hi,
ViciBox 8.0.1
OpenSuSE Leap v.42.3 64-bit
Kernel v.4.1.13
Asterisk v.11.20.0-vici
DAHDI v.2.11.1
LibPRI v.1.6.0
Amfletec VoiceSync v.1.3.8
OpenR2 v.1.3.3 for MFC/R2 support
ViciDial SVN Trunk v.2.14-628a build 170913-0908 revision 2815
Softphone: Zoiper 3.9
I'm able to receive calls eyebeam if I select EXTEN or PHONE in my DID but I'm unable to receive calls on Agent portal even if I select AGENT or INGROUP
Re: Call not landing at agent screen
Posted:
Fri Feb 23, 2018 5:50 pmby mubeen
I see the call coming in Queue but not at agent portal
Re: Call not landing at agent screen
Posted:
Mon Feb 26, 2018 7:08 pmby mubeen
Still unable to resolve the issue....I see the call is in queue, agent is active but still agent doesn't receive any call? Am I missing something...I'm sure I followed the Manager's manual
Re: Call not landing at agent screen
Posted:
Mon Feb 26, 2018 7:19 pmby mflorell
post the output for the call from the "agiout" logfile output.
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 10:19 amby mubeen
- Code: Select all
2018-02-27 10:12:49|agi-DID_route.agi||INSERT INTO vicidial_did_log SET uniqueid='151974****.198',channel='SIP/162.243.32.115-0000005d',server_ip='144.76.***.***',caller_id_number='1909*******',caller_id_name='',extension='1567262****',call_date='2018-02-27 10:12:49',did_id='2',did_route='AGENT';|
2018-02-27 10:12:49|agi-DID_route.agi|-- DID LOG : |1|INSERT INTO vicidial_did_log SET uniqueid='151974****.198',channel='SIP/162.243.32.115-0000005d',server_ip='144.76.***.***',caller_id_number='1909*******',caller_id_name='',extension='1567262****',call_date='2018-02-27 10:12:49',did_id='2',did_route='AGENT';|
2018-02-27 10:12:49|agi-DID_route.agi|-- CALL LOG : |1|INSERT INTO call_log SET uniqueid='151974****.198', channel='SIP/162.243.32.115-0000005d', channel_group='DID_INBOUND', server_ip='144.76.***.***', type='SIP', extension='1567262****', number_dialed='1567262****', caller_code='1909*******', start_time='2018-02-27 10:12:49', start_epoch='151974****';|
2018-02-27 10:12:49|agi-DID_route.agi|exiting the DID app, transferring call to 99909*2***DID @ default
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|North America CID Check: 1|909*******|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- accountcode =
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- callerid = 1909*******
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- calleridname = unknown
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- callingani2 = 0
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- callingpres = 0
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- callingtns = 0
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- callington = 0
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- channel = SIP/162.243.32.115-0000005d
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- context = default
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- dnid = 1567262****
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- enhanced = 0.0
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- extension = 99909*2***DID
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- language = en
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- priority = 2
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- rdnis = unknown
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- request = agi-VDAD_ALL_inbound.agi
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- threadid = 140527103440640
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- type = SIP
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- uniqueid = 151974****.198
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi| -- version = 11.25.3-vici
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|AGI Variables: |151974****.198|SIP/162.243.32.115-0000005d|99909*2***DID|SIP|909*******|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|+++++ INBOUND CALL VDCL STARTED : |SALESLINE|909*******-1567262****|2018-02-27 10:12:50
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|DAILY STATS UPDATE SALESLINE|1|UPDATE vicidial_daily_max_stats SET update_time=NOW(),max_inbound='1' where campaign_id='SALESLINE' and stats_type='INGROUP' and stats_flag='OPEN';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi||SELECT campaign_id FROM vicidial_campaigns where active='Y' and campaign_allow_inbound='Y';|52|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|callerID changed: "Y2271012500000000052 <909*******>"
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT auto_call_id from vicidial_auto_calls where uniqueid='151974****.198' and server_ip='144.76.***.***';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_auto_calls SET server_ip='144.76.***.***', campaign_id='SALESLINE', status='LIVE', lead_id='52', uniqueid='151974****.198', callerid='Y2271012500000000052', channel='SIP/162.243.32.115-0000005d', phone_code='1', phone_number='909*******', call_time='2018-02-27 10:12:50', call_type='IN', stage='LIVE-0', queue_priority='99' ;|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|1|SELECT count(*) from vicidial_auto_calls where status = 'LIVE' and campaign_id='SALESLINE';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|1|UPDATE vicidial_auto_calls SET queue_position='1' WHERE auto_call_id='52';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi||INSERT INTO vicidial_closer_log SET lead_id='52', campaign_id='SALESLINE', call_date='2018-02-27 10:12:50', start_epoch='1519744370', status='QUEUE', phone_code='1', phone_number='909*******', user='VDCL', processed='N', xfercallid='0', uniqueid='151974****.198', queue_position='1',called_count='1',list_id='999' ;|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|-- VDCL : |52|0|45|insert to vicidial_closer_log
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|-- ENTER QUEUE VLE insert: |1|
|INSERT INTO vicidial_log_extended set uniqueid='151974****.198',server_ip='144.76.***.***',call_date='2018-02-27 10:12:50',lead_id = '52',caller_code='Y2271012500000000052',custom_call_id='';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|DID IVR time logged: 2018-02-27 10:12:50|1519744370|1|UPDATE call_log set end_time='2018-02-27 10:12:50',end_epoch='1519744370',length_in_sec=1,length_in_min=' 0.02',extension='Y2271012500000000052' where uniqueid='151974****.198'|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0|50|60|0|0||0|update of vla table: SALESLINE|
|SELECT conf_exten,user,extension,server_ip,ra_user,on_hook_ring_time from vicidial_live_agents where status IN('CLOSER','READY') and on_hook_agent='Y' and lead_id<1 and campaign_id IN('TEST_IN') and closer_campaigns LIKE "% SALESLINE %" and last_update_time > '20180227101243' order by vicidial_live_agents.last_state_change limit 50;|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 14.75|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.25|51|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 14.5|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.5|52|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:50|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 14.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|0.75|53|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 14|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1|54|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 13.75|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.25|55|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 13.5|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.5|56|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:51|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 13.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|1.75|57|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 12.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|2|58|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:52|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 11.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|3|59|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:53|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 10.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|4|60|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:54|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|0|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and campaign_id = 'SALESLINE' and call_time < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99' and agent_only='';|
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and group_id='SALESLINE' and call_date < "2018-02-27 10:12:50" and lead_id != '52' and queue_priority >= '99';|
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_auto_calls where status = 'LIVE' and lead_id != '52' and agent_only='' and ( (queue_priority > '99') or (queue_priority = '99' and call_time < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|0|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|RING-AGENT TIMER: 9.25|15|15 SIP/162.243.32.115-0000005d|Y2271012500000000052
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|-- VDAD get agent: |360|5|61|60|0|0||0|update of vla table: SALESLINE|
|SELECT count(*) FROM vicidial_inbound_callback_queue where icbq_status IN('LIVE','SENDING') and lead_id != '52' and ( (queue_priority > '99') or (queue_priority = '99' and call_date < "2018-02-27 10:12:50") );|
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|NNNNN No available balance agent found
2018-02-27 10:12:50|10:12:55|agi-VDAD_ALL_inbound.agi|-- VDAC posttime record: |1|20180227101304|Y2271012500000000052||
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 11:53 amby mubeen
Real time report
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: 0 / 0 FILTER: NONE TIME: 2018-02-27 11:52:12
DIALABLE LEADS: 0 CALLS TODAY: 2 AVG AGENTS: 0.03 DIAL METHOD: MANUAL
HOPPER ( min/auto ): 10 / 0 DROPPED / ANSWERED: 1.000 / 1 DL DIFF: 0.00 STATUSES: NEW
LEADS IN HOPPER: 0 DROPPED PERCENT: 100.00% DIFF: 0.00% ORDER: DOWN
1 current active calls 0 calls ringing 1 calls waiting for agents 0 calls in IVR
1 agents logged in 0 agents in calls 1 agents waiting 0 paused agents 0 agents in dead calls 0 agents in dispo
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 2:20 pmby mflorell
Have you tried NOT using Ring-all or on-hook agent phones?
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 2:40 pmby mubeen
I didnt tried on-hook, its already set to ring all
Next Agent Call: Ring all
Even if I set it to agent, I can see call in the queue but it dosen't ring on agent
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 3:47 pmby mubeen
OK, Found the issue
There was only one agent, and I've set it to 'ring all'. When I changed it to 'longest wait time', my issue got resolved
But even for single user in the campaign, shouldn't that extension ring instead of call waiting in queue?
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 4:17 pmby williamconley
I strongly suspect that Ring All only works with OnHook agents. By definition: Ring doesn't happen with other agents. Thus the system was looking for "someone to ring".
Re: Call not landing at agent screen
Posted:
Tue Feb 27, 2018 6:14 pmby mflorell
Yes, RINGALL only works with on-hook agents. That is mentioned in the documentation.