Call ringing but not connecting

[vishalsngh]

Hi

recently we have been facing a big issue whre users complain that they see the call ringing in vici interface, but very few are actually connecting. we tested across two of our carriers, but to no effect. Pls help

Also, is there a way to calculate RAM required for Vici servers?

thx

[williamconley]

1) Welcome to the Party!

2) As you are obviously new here, I have some suggestions to help us all help you:

When you post, please post your entire configuration including (but not limited to) your installation method (7.X.X?) and vicidial version with build (VERSION: 2.X-XXXx ... BUILD: #####-####).

This IS a requirement for posting along with reading the stickies (at the top of each forum) and the manager's manual (available on EFLO.net, both free and paid versions)

You should also post: Asterisk version, telephony hardware (model number is helpful here), cluster information if you have one, and whether any other software is installed in the box. If your installation method is "manual/from scratch" you must post your operating system with version (and the .iso version from which you installed your original operating system) plus a link to the installation instructions you used. If your installation is "Hosted" list the site name of the host.

If this is a "Cloud" or "Virtual" server, please note the technology involved along with the version of that techology (ie: VMware Server Version 2.0.2). If it is not, merely stating the Motherboard model # and CPU would be helpful.

Similar to This:

Vicibox X.X from .iso | Vicidial X.X.X-XXX Build XXXXXX-XXXX | Asterisk X.X.X | Single Server | No Digium/Sangoma Hardware | No Extra Software After Installation | Intel DG35EC | Core2Quad Q6600

3) Please provide details of "see the call ringing in vici interface". Do you refer to the Realtime Report? Or are these agents manually dialing from the vicidial agent screen? Or something else?

4) Memory

Code: Select all

free -m

The output of this will show "Swap" memory used. If that column is always zero, you're not running out of memory.

[teleinx]

Are you sure the call is not 200 OK and connected? Sometimes FAS has a recording of a ringback but the call is connected and billed. On another hand maybe nobody home