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ibound calls and lead Id's

PostPosted: Mon Mar 19, 2018 4:38 pm
by eyeofefil
Hello to all, I am newbie in vicidial and I just wanna know if the dialer will always generate a different lead id in every inbound calls even if its the same number calling on that same day?

Thanks and Regards to all

Re: ibound calls and lead Id's

PostPosted: Mon Mar 19, 2018 6:08 pm
by mflorell
Depends on how you have it configured. The "Handle Method" is where you set this on the DID or Call Menu screen.

Re: ibound calls and lead Id's

PostPosted: Tue Mar 20, 2018 10:13 am
by eyeofefil
I will have to study the handle method then,

Thanks and Regards