vicidial.org

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Hi Guys, is this process possible

i have a campaign OUTBOUND dialing predictive outbound then i got a disposition called QUOTES on it and this have a Call back Properties, now is this possible that every agent who disposition QUOTES will transfer this lead to another campaign called QUOTES specific for Quotes disposition only and retained its Agent Specific owner or call back owner. Or do i have to do it manually and migrate the leads disposition QUOTES to the next campaign itself

Any idea guys.?

GUYS Any idea on this somehow please

Transfer to another campaign means you have to add a new list, which is assigned to this new campaign. And the leads with QUOTES status need to be moved or copied to the new list. Some possible ways:

1. There is a relatively new Drop Lists feature, but it's just for inbound campaigns. I think it's possible with customization to expand this by outbound campaigns also.

2. Look into: Reports --> Admin Utilities --> Basic Lead Management Tools --> Move Leads (needs to be triggered manually and only based on list not campaign)

3. Dispo Call URL --> make a php file, which changes the assigned list_id of the lead, only when selected status is QUOTES
UPDATE: Look into dispo_move_list.php located in agc directory, which was already written for this purpose!

4. Change the list id of the leads with cronjob.This sql query from lead_tools.php is interesting for you:
$move_lead_stmt = "UPDATE vicidial_list SET list_id = '$move_to_list' WHERE list_id = '$move_from_list' and status like '$move_status' and called_count $move_count_op $move_count_num";