Agent Callback Screen INFO button

[linuxknight]

VERSION: 2.12-565a
BUILD: 160827-0917
VERSION: 2.12-494c BUILD: 160731-1102

Greetings, I am wondering if there is a way to disable this INFO button on the agent callback screen. The reason I ask is our agents are abusing this feature with leads to discern the called count, who has spoken with the lead in the past and load date approximations. They are pre-qualifying leads based on this information unnecessarily and we are hoping to remove that ability from them.

Thank you for any suggestions.

[williamconley]

Honestly, I don't remember if there's a feature for this or not. But the short solution is to find this function in vicidial.php:

Code: Select all

function VieWLeaDInfO(

And ... empty it.

Code: Select all

function VieWLeaDInfO(VLI_lead_id,VLI_cb_id,VLI_inbound_lead_search)
      {
      }


Now it will have no effect.

If you have agents who need this function, make a copy of Vicidial.php named "vicidialX.php" before you do that, and have those agents use the copy.

There are certainly more elegant methods for this, but for a beginner programmer this is quite simple.

[linuxknight]

Thank you William. This works and is perfect, so IMO it IS elegant.