Remote agent for inbound only

[dspaan]

I need some help here, maybe this isn't possible or i'm missing something.

I want to use remote agent phones for inbound calls only. They are set to active and visibile in the realtime report. In the report these agents have status READY, this results in outbound calls being placed and sent to these agent phones. But i don't want this. When i go to the user that i have linked to the remote agent the setting Closer Default Blended is set to 0. For regular agents this gives them status CLOSER in the realtime report, meaning they get inbound calls only. But for a remote agent this doesn't work, the remote agent is still set to READY when they login.

How can i set them to inbound only?

Versie: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540

[mflorell]

You would have to set them up in another campaign with the same in-groups and no lists.

[dspaan]

Yes, that's what i already did now

So inbound only is not possible for remote agents?

[mflorell]

Currently, there is no way to do that with Remote Agents.