Call Notes not exportin - Inbound Calls
Posted: Wed Apr 18, 2018 6:49 amWe use Vicidial in a primarily inbound helpdesk environment. For some reason the Export Calls Report does not export the call notes for inbound calls. I have selected "Yes" on the Per Call Notes drop down but it only appears to show for manual outbound calls. When checking the call history itself, however, there is a call note. Below is a shortened extract from the call report:
call_date |phone_number_dialed |status |user |full_name |campaign_id |alt_dial |status_name |call_notes
4/18/2018 8:34 |878086030 |eWallt |7008 |Selina Poopedi |HELPIN |MANUAL |Wallet Enquiry |4238910
4/18/2018 7:31 |766148939 |DOrder |7007 |Katlego Kabini |Helpdesk |0 |Debit Order Enquiry |
Some background: We use the call notes field to update incident numbers and we are looking to track and ensure each call received or placed has an incident number associated with it. Call notes allows us to be able to have the input field available when the call is dispositioned. Using the normal comments field will not give a clear track record as the same organisation/caller may call in multiple times a day and report different incidents. Using the report to export the call notes field value enables us to enforce call incident logging.
Any ideas what could go wrong here? All calls, in and outbound do log to list 999. Changing both to a different defined list did not resolve the problem.
call_date |phone_number_dialed |status |user |full_name |campaign_id |alt_dial |status_name |call_notes
4/18/2018 8:34 |878086030 |eWallt |7008 |Selina Poopedi |HELPIN |MANUAL |Wallet Enquiry |4238910
4/18/2018 7:31 |766148939 |DOrder |7007 |Katlego Kabini |Helpdesk |0 |Debit Order Enquiry |
Some background: We use the call notes field to update incident numbers and we are looking to track and ensure each call received or placed has an incident number associated with it. Call notes allows us to be able to have the input field available when the call is dispositioned. Using the normal comments field will not give a clear track record as the same organisation/caller may call in multiple times a day and report different incidents. Using the report to export the call notes field value enables us to enforce call incident logging.
Any ideas what could go wrong here? All calls, in and outbound do log to list 999. Changing both to a different defined list did not resolve the problem.