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Cancel transfer attempt before dial timeout
Posted:
Thu Apr 19, 2018 1:19 amby dspaan
I've noticed that if an agent wants to transfer a call to someone else and that person doesn't pick up you are forced to wait until you get the dial timeout message before you can dial another number. Is there a way around this? A button to stop the transfer attempt that can be enabled?
Versie: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
Re: Cancel transfer attempt before dial timeout
Posted:
Thu Apr 19, 2018 1:36 amby williamconley
have you looked at the "Show conference call channel information" to see if you can terminate the new call from there?
Re: Cancel transfer attempt before dial timeout
Posted:
Thu Apr 19, 2018 3:01 amby dspaan
I can hangup from there but then the park customer dial button stays greyed out. So that doesn't help me, i still can't transfer to someone else after hanging up. I really don't understand why the transfer-conf panel is so complicated....
Re: Cancel transfer attempt before dial timeout
Posted:
Thu Apr 19, 2018 5:13 amby mflorell
Have you tried a 3way dial prefix of '88'? This only works if you use a normal dial prefix of '9' though. What it does is forces all 3way calls to answer internally as soon as they are placed, so you can hang up any time you want.