Remove alt number from being dialed
Posted: Thu Apr 19, 2018 1:35 pmHello,
I´m trying to find the best way to accomplish a certain scenario. Hopefully someone can give me an idea:
Let´s say I have a campaign with 2 statuses
NA - No answer
DWH - Doesn´t work here
And lets say that in my campaign I have lists which have 2 phone numbers: mobile (1st) and work (2nd).
The dialing begins:
I dial mobile, and get NA, so the ALT phone kicks in. I dial work and get DWH, since the lead doesn´t work there anymore.
Now, I can either reset or recycle the list, in which case mobile may be tried any number of times, but work phone shouldn´t be tried anymore for that lead, since theres no way to find the lead there.
How can I stop the dialer from calling the work number again, but keep trying the mobile? I can´t use DNC because some other lead may work at the same office, and thus I can´t completely invalidate that phone number for the whole campaign.
Also, I can´t edit the lead data and remove the alt_phone since my client requires that information must not be modified. We can only add comments.
I need something like "DNC per lead", or any other way that allows me to block that specific number but *only* for that lead.
Any ideas or maybe a feature I didn´t know that Vicidial already has?
Regards,
I´m trying to find the best way to accomplish a certain scenario. Hopefully someone can give me an idea:
Let´s say I have a campaign with 2 statuses
NA - No answer
DWH - Doesn´t work here
And lets say that in my campaign I have lists which have 2 phone numbers: mobile (1st) and work (2nd).
The dialing begins:
I dial mobile, and get NA, so the ALT phone kicks in. I dial work and get DWH, since the lead doesn´t work there anymore.
Now, I can either reset or recycle the list, in which case mobile may be tried any number of times, but work phone shouldn´t be tried anymore for that lead, since theres no way to find the lead there.
How can I stop the dialer from calling the work number again, but keep trying the mobile? I can´t use DNC because some other lead may work at the same office, and thus I can´t completely invalidate that phone number for the whole campaign.
Also, I can´t edit the lead data and remove the alt_phone since my client requires that information must not be modified. We can only add comments.
I need something like "DNC per lead", or any other way that allows me to block that specific number but *only* for that lead.
Any ideas or maybe a feature I didn´t know that Vicidial already has?
Regards,