vicidial.org

Hi!
I wanna know if there is a way to put an abandon message to a predictive campaign and if this message can redirected to an AGI. For example I want to say "if you wish to be removed from this list dial 9 " . I know that for this we need for programing this AGI , I have expeirence with AGI, but I dont know if I can add this message using ViciDial and where to programme the AGI.

Any help will be appreciated

TIA

Yes, you can drop to a Call Menu(safe harbor drop action = CALLMENU) and use the cm_dnc.agi script to do that:

# cm_dnc.agi version 2.14
#
# Designed to work with Cell Menus to allow setting of a number as DNC or NI
# This script is meant as a replacecment for the agi-VDADinbound_NI_DNC_CIDlookup.agi
# script. It is designed to work easily in the Call Menu framework, it plays no
# audio itself, and it has more options.
#
# Flag Options:
# 1- run as DNC status or NI status (Default=NI)
# 2- default to insert into the vicidial_dnc table for DNC selections (Default=YES)
# 3- campaign to take dnc settings from(overrides option 2)
# 4- call menu option to send the call to after executing (Default=B)
# 5- if option 3 is used, search for lead in campaign lists or whole system(CAMP or SYS) (Default=SYS)
#
# example of what to put in the AGI entry for a Call Menu AGI route:
# cm_dnc.agi,DNC---YES---TESTCAMP---B---CAMP