vicidial.org

Hi,

I am having a problem where calls will work for a while then all of a sudden the customers can't hear the agents on the phone.

We are using XLite and the microphone levels stop responding when speaking into the mic. I need to restart XLite and log out and back in again for the audio to work again.

This can happen every few minutes and is unusable.

Is this possibly an issue with RTP ports?

Also....

The softphone (XLite) doesn't actually hang up the call. It still has a connection to the dialer and the agents can still hear the customers on the call.

Any input on this would be greatly appreciated.

Time the occurrence. If it happens at pretty much the same number of seconds each time ... it's an RTP issue, but this may also be a "feature" of X-Lite (which has many fun features that have no value) related to RTP. I love those guys.

Try turning off any "features" in x-lite that may be related to "helping" with connectivity in any way, such as terminating a channel in times of network disruption.

Or ... Try a different soft phone such as 3CX. Perhaps even an IAX soft phone instead of SIP (Zoiper is nice).

Try a different carrier.

Try changing the timeout on your rtp ports.

Be happy I pulled this page shortly after 4PM even though I got busy and didn't have time to complete my response until later. If I had pulled it after your 6PM post, I'd have never seen it as you "answered" your own question (posting in your own thread before anyone else constitutes an "answer" in phpBB, and your post disappears from the "unanswered posts" list ...).

So ya got lucky. In future, edit posts that have not yet been answered to avoid being removed from the list instead of posting your own answer.