Unable to Edit Music on Hold Audio File Ranks
Posted: Mon May 14, 2018 7:50 pmVICIDIAL VERSION: 2.12-559a
BUILD: 160611-2230
Greetings all, I'm new to the forums and new to VICI as well. Today I attempted to add a recording to an existing MOH listing and I was unable to do so and unable to work out what I've done wrong. Here's my example.
How the Listing is currently set up
Active: Y
Random Order: N
Audio Files:
Rank:1 Greeting1
Rank:2 Music1
Rank:3 Short blurb1
Rank:4 Music2
Rank:5 Greeting2
Rank:6 Music3
Rank:7 Short blurb2
Rank:8 Music4
What I'm trying to do is insert a message stating a longer than normal hold time between Greeting1 and Music1 and another between Greeting2 and Music3. The issue is that when I attempt to add these recordings in and give everything new ranks the new recordings default back to Rank 0 and nothing I've done has fixed this. I've gone so far as to delete all entries and re-enter everything with the new additions included and still those 2 new recordings default back to rank 0. Anyone have any ideas why this is happening and how I can fix it? Thanks so much for all your help. Last week someone else with way more bacjground in VICI was handling these things but they are no longer with the company and I'm trying to hit the ground running..
BUILD: 160611-2230
Greetings all, I'm new to the forums and new to VICI as well. Today I attempted to add a recording to an existing MOH listing and I was unable to do so and unable to work out what I've done wrong. Here's my example.
How the Listing is currently set up
Active: Y
Random Order: N
Audio Files:
Rank:1 Greeting1
Rank:2 Music1
Rank:3 Short blurb1
Rank:4 Music2
Rank:5 Greeting2
Rank:6 Music3
Rank:7 Short blurb2
Rank:8 Music4
What I'm trying to do is insert a message stating a longer than normal hold time between Greeting1 and Music1 and another between Greeting2 and Music3. The issue is that when I attempt to add these recordings in and give everything new ranks the new recordings default back to Rank 0 and nothing I've done has fixed this. I've gone so far as to delete all entries and re-enter everything with the new additions included and still those 2 new recordings default back to rank 0. Anyone have any ideas why this is happening and how I can fix it? Thanks so much for all your help. Last week someone else with way more bacjground in VICI was handling these things but they are no longer with the company and I'm trying to hit the ground running..