vicidial.org

Hi,

I have ViciBox v.8.0.1 installed
VERSION: 2.14-667a
BUILD: 180331-1715

I have 2 ingroups, A and B

All my agents are in ingroup A
5 of my agents are also in ingroup B (in addition to ingroup A)

How can I set priority so that
All agents in ingroup A gets calls by "Longest wait time"
All calls over flowing goes to agents in ingroup B by "Longest wait time" order

I have tried by changing users Ranks in ingroup but that didn't work...any suggestions?

select Next agent call as "Longest wait time" in both the ingroups and set Drop call seconds to 5 -10 secs in ingroup A and Drop action = In_group and Drop Transfer group = ingroup B. and check if you get your desired results.