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Agent alert sound for remote agents
Posted:
Thu May 17, 2018 4:57 amby dspaan
I have setup an ingroup with on hook remote agents but noticed the agent alert sound does not play when you answer a call. Is that a misconfiguration of does it simply not work with remote agents?
Version: 2.14b0.5
SVN Version: 2951
DB Schema Version: 1540
Re: Agent alert sound for remote agents
Posted:
Thu May 17, 2018 6:11 amby mflorell
That feature does not work with Remote Agents because they do not use standard agent meetme sessions.
Re: Agent alert sound for remote agents
Posted:
Thu May 17, 2018 6:50 amby dspaan
I see. Is there another way to let the agent know what ingroup the call is coming from? I have set the caller ID for the ingroup to display the ingroup name and phonenumber of the caller but this does not work when you are on the road and answer with your mobile phone.
Re: Agent alert sound for remote agents
Posted:
Thu May 17, 2018 7:18 amby mflorell
There is currently no option for audio alerts for Remote Agents, and if one were to be added, it would not be a simple feature to add.