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Agents logout at 00:00 issue

PostPosted: Thu May 17, 2018 6:17 am
by thekaz1
Hi,

I have inbound campaign on vicidial but when clock change the date in night at 12, all agents logout and we need to relogin.
I want agents will not logout when date of server changed during production. I hope I explained my question.

Im using single server with SIP trunk .

VERSION: 2.9-441a
BUILD: 140612-1628
© 2014 ViciDial Group

Thank you

Kaz

Re: Agents logout at 00:00 issue

PostPosted: Thu May 17, 2018 7:17 am
by mflorell
Check your crontab entries for something at that time.

Also, look for your System Setting "Timeclock end of day" to see what that is set to.

Re: Agents logout at 00:00 issue

PostPosted: Thu May 17, 2018 1:04 pm
by thekaz1
Dear Sir,

System Setting "Timeclock end of day" is 0000.

I don't want agents to logout by system when date change.

Thanks
Kaz