Busy signal when no agent available

[tarikzz]

Hello,

We have been working with vicidial for few weeks now and it seems to perfectly fit our needs, thank you for the amazing work and the technical support.

We have an issue though, one of our partners needs to be able to re-route the calls he sends to us, in case no one of our agents is available to answer immediately the call.

We already tried both no-agent-no-queuing AND Drop-Call-Seconds 0, both leading To a specific extension that simply makes a Hangup(17)
But the partner only gets this custom header : X-Asterisk-HangupCause: User Busy
And dialstatus=ANSWER

Whereas The partner needs to have « busy » in his dialstatus so he can re-route his call.

But it seems that Vicidial Answers the call at the very beginning of the call.

Is there any way to achieve our goal ? =provide a busy signal without answering, in case no agent can pickup the call, so the partner can automatically reroute the call to the callcenter of his choice ?

Thank you very much

Vicidial-2.9.441a-140612.1628.2.go | Asterisk 1.8.23.0-1_centos5.go RPM |CentOS release 5.11
5 to 7 off-hook agents.

[mflorell]

Have you tried these DID settings?

No-Agent In-Group Redirect -
This setting allows you to redirect calls on this DID if there are no logged-in agents set to take calls from a specific In-Group. If this field is set to Y or NO_PAUSED and there are no agents logged in to take calls from the specific In-Group the calls will go to the No Agent In-Group Extension set below. The NO_PAUSED option will only send the call to the defined Extension if there are only paused agents in the in-group. The READY_ONLY option will send the call to the defined Extension if there are no agents waiting for calls right now in the in-group. Default is DISABLED. See the No Agent In-Group Extension setting below for more information.

No-Agent In-Group Extension -
For the No-Agent In-Group Redirect feature above to work properly, an Extension must be set in this field. Default is 9998811112. Below you will see some examples of default extensions that you can use in the system to terminate calls to,
- 9998811112 - ANSWERED, This number is not in service
- 9993333333 - UNANSWERED, signal 1, unallocated number, immediate hangup
- 9998888888 - UNANSWERED, signal 17, busy signal, immediate hangup
- 9994444444 - UNANSWERED, signal 27, out of order, immediate hangup
- 9995555555 - UNANSWERED, ring for 120 seconds then hangup

[tarikzz]

Thank you Matt for the quick answer, problem solved.
My 2.9 Vicidial didn't have this feature but i implemented it successfully from the code of the lastest version.

Thanks again