Inbound Report Inquiry (DROP call status)
Posted: Wed May 23, 2018 10:16 pmHi Vicidial Team,
Our QA has some question about Inbound report. Her question is that why that DROP status has a duration and the name of the agent is reflected in the report compare to some report were full_name column is reflecting inbound no agent.
Report with Agent name
Report without Agent name
both have duration also, looking forward for your response
Thank you
Our QA has some question about Inbound report. Her question is that why that DROP status has a duration and the name of the agent is reflected in the report compare to some report were full_name column is reflecting inbound no agent.
Report with Agent name
- Code: Select all
call_date phone_number_dialed status user full_name campaign_id vendor_lead_code source_id length_in_sec status_name
2018-05-21 14:56:10 027550090 DROP 10010997 Sheraldyn VienCuencaHernandez BBINBOUND BROADBAND_OPTION3_CA VDCL 802 Agent Not Available
2018-05-21 14:56:23 027550090 DROP 10010993 Mark ChrisMagnoBruno BBINBOUND BROADBAND_OPTION3_CA VDCL 254 Agent Not Available
2018-05-21 15:28:00 0548810651 DROP 10011028 Julius Cuanico BBINBOUND BROADBAND_OPTION3_CA VDCL 608 Agent Not Available
Report without Agent name
- Code: Select all
call_date phone_number_dialed status user full_name campaign_id vendor_lead_code length_in_sec status_name
2018-05-15 10:30:38 029172888 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 43 Agent Not Available
2018-05-18 10:25:52 0385010032 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 13 Agent Not Available
2018-05-21 09:50:16 027550090 DROP VDCL Inbound No Agent SmoothPress2 BROADBAND_OPTION3_CA 56 Agent Not Available
both have duration also, looking forward for your response
Thank you