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Callback a lead in 3 months / 6 months / 12 months
Posted:
Fri Jun 22, 2018 3:55 amby dspaan
I would like to make dispo statuses that allow our agents to have a lead called back in 3, 6 or 12 months. Is there a way to do this without using the callback calendar?
Re: Callback a lead in 3 months / 6 months / 12 months
Posted:
Fri Jun 22, 2018 6:42 amby mflorell
Those are not currently options.
Re: Callback a lead in 3 months / 6 months / 12 months
Posted:
Wed Jun 27, 2018 5:37 pmby irodel_ini
Hi,
I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?
Thank you
VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici
Re: Callback a lead in 3 months / 6 months / 12 months
Posted:
Wed Jun 27, 2018 6:56 pmby mflorell
That is not currently a feature, although over the next month we will be working on several new Scheduled Callback related features that were paid for by a client.
Re: Callback a lead in 3 months / 6 months / 12 months
Posted:
Fri Jul 13, 2018 11:35 amby dspaan
Cool. I'll keep an eye on your twitter feed.
Re: Callback a lead in 3 months / 6 months / 12 months
Posted:
Thu Jul 19, 2018 1:24 pmby irodel_ini
irodel_ini wrote:Hi,
I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?
Thank you
VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici
Hi, is this still not possible or not yet available features as of now? thank you