vicidial.org

Hi Guys,

This system has about 160 agents (1 DB, 1 WEB, 5 dialers) makes 500k calls/day.
By the end of the day, I see on realtime report thousands leads in hopper.
On MySQL, I found a lot of 'INCALL status' rows in vicidial_hopper table, but no agent logged or call out-bounding.

Today, after one hour operating, I see this, but there were about ~100 calls alive:

Code: Select all

MariaDB [asterisk]> select status,count(*) from vicidial_hopper group by status;
+--------+----------+
| status | count(*) |
+--------+----------+
| READY  |     4066 |
| INCALL |      472 |
| HOLD   |       15 |
+--------+----------+
3 rows in set (0.00 sec)


Is this normal or a issue?

That doesn't look normal, usually the hopper record will not stay in INCALL status, it'll be deleted.

Have you noticed any database errors in any of the logs?

No erros on mysql, but we started clearing list and load new leads on same list often lately.
Could it be caused by clearing list while some leads stills INCALL?

I suppose that's possible, I can't say that I've managed a system where that's been done. You would have to analyze the entries in the hopper to figure out if that is what's happening.