kick an agent(s)

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kick an agent(s)

Postby Scripts » Wed Jun 27, 2018 3:49 pm

hi all :wink:

i'm new to vici in which i'm trying to familiarize some of it's button functions ..

at the moment, i've been given the task to help monitor the call flows especially if it gets long wait time and some leads control 8)

i would like to ask how to kick an agent if it's not properly logout in the system? :?:

by the way, we're using vicidial VERSION: 2.8-417a :idea:
Scripts
 
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Joined: Wed Jun 27, 2018 12:47 pm

Re: kick an agent(s)

Postby blackbird2306 » Wed Jun 27, 2018 4:22 pm

Users --> Show Users --> click "STATUS" link for desired user --> button "EMERGENCY LOG AGENT OUT"
Vicibox 6.0.2 from Vicibox_v.6.0.x86_64-6.0.2.iso | Vicidial 2.12-560a build: 160617-1427 | Asterisk 1.8.32.3
blackbird2306
 
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Re: kick an agent(s)

Postby Scripts » Wed Jun 27, 2018 6:21 pm

blackbird2306 wrote:Users --> Show Users --> click "STATUS" link for desired user --> button "EMERGENCY LOG AGENT OUT"




wow! ... amazing!! that was fast :D

thanks really blackbird2306 ... it's just make my day complete :wink:
Scripts
 
Posts: 28
Joined: Wed Jun 27, 2018 12:47 pm


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