vicidial.org

Posted: **Wed Jun 27, 2018 3:49 pm**

hi all

i'm new to vici in which i'm trying to familiarize some of it's button functions ..

at the moment, i've been given the task to help monitor the call flows especially if it gets long wait time and some leads control

i would like to ask how to kick an agent if it's not properly logout in the system? :?:

by the way, we're using vicidial VERSION: 2.8-417a :idea:

Posted: **Wed Jun 27, 2018 4:22 pm**

Users --> Show Users --> click "STATUS" link for desired user --> button "EMERGENCY LOG AGENT OUT"

Posted: **Wed Jun 27, 2018 6:21 pm**

blackbird2306 wrote:Users --> Show Users --> click "STATUS" link for desired user --> button "EMERGENCY LOG AGENT OUT"

wow! ... amazing!! that was fast

thanks really blackbird2306 ... it's just make my day complete :wink:

vicidial.org

kick an agent(s)

kick an agent(s)

Re: kick an agent(s)

Re: kick an agent(s)