vicidial.org

Hi,

I would like to ask about scheduled callbacks if it's possible to requeue back in the cbhold tank those missed callbacks after dialer disposed it as no answer, agent not available or drop? Right now were changing it manually to put it back in the callback queue, is there a way to make it automated once dialer disposed the calback as drop or no answer it will automatically put back again in queue?

Thank you

VICIDIAL VERSION: 2.14-644a
BUILD: 171130-0036
Asterisk Version: 11.25.3-vici

Hello,
It can be done with an script that runs after each call in order to requeue those calls.

Have you looked at this recently added campaign setting:


Scheduled Callbacks Auto Reschedule -
This feature only affects ANYONE scheduled callbacks. If DAY_1 is used, it will automatically reschedule lead lead to be called back on the next calling day at the same time they were called if the resulting disposition of the call was not a Human Answer -Y- status. The next calling day is determined by the Call Time that is set for the campaign. In the case of DAY_1, if tomorrow is not an allowed calling day, the system will look at the next day and then the next day until it finds the next allowable calling day to set the ANYONE scheduled callback for. There are up to 6 DAY options, then there are up to 3 WEEK options, then there are up to 6 MONTH options. Default is DISABLED.

Thank you mflorell!