Stop Recording after customer Hangup

[nithack]

Hi team,

As in current Senirio in vicidial once customer hangup the call ...recording continue to happen till agent does not click hangup call button.
So please help me what changes i need to do, that will stop recording call once the customer hangup

Server APP VERSION
Configuration:
Installed vicibox 7.3,
Vicidial version:2.12-552a ,
Asterisk version:11.25.

[mflorell]

That is not currently a feature.

[nithack]

Thanks you for your response but there is any other way so that i can achive it..

[blackbird2306]

It is easy to implement this function to vicidial. This solution is hard coded, but if Matt likes it he could add it as a feature with a menu option into vicidial. You need to make your changes in vicidial.php file about line 17728 (newest revision svn 2999 build 180610-2305). Just add the green lines:

if (logout_stop_timeouts==1) {WaitingForNextStep=1;}
//just add these two next lines!
if ( (custchannellive < -1) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') && (currently_in_email_or_chat==0) )
{conf_send_recording('StopMonitorConf', session_id, recording_filename,'','','');}
if ( (custchannellive < customer_gone_seconds) && (lastcustchannel.length > 3) && (no_empty_session_warnings < 1) && (document.vicidial_form.lead_id.value != '') && (currently_in_email_or_chat==0) )
{CustomerChanneLGone();}

[mflorell]

Thanks for posting your solution.

Since that is a change in default behavior, we would need to add an option to be able to turn it on before we can add it to the svn/trunk codebase.