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Block Outbound to Specific NPA-NXX

PostPosted: Mon Jul 23, 2018 9:29 am
by khuff
Is there an easy way to block specific NPA-NXX's from being dialed on outbound?

Re: Block Outbound to Specific NPA-NXX

PostPosted: Mon Jul 23, 2018 11:46 am
by blackbird2306
There is a DNC (DO NOT CALL) option for this:
Lists --> Add-Delete DNC Number --> e.g. add "201XXXXXXX"
Don't forget to change the DNC option in the campaign settings to "AREACODE" !
Internal DNC List -This Do Not Call list contains every lead that has been set to a status of DNC in the system. Through the LISTS - ADD NUMBER TO DNC page you are able to manually add numbers to this list so that they will not be called by campaigns that use the internal DNC list. There is also the option to add leads to the campaign-specific DNC lists for those campaigns that have them. If you have the active DNC option set to AREACODE then you can also use area code wildcard entries like this 201XXXXXXX to block all calls to the 201 areacode when enabled.