vicidial.org

Scenario:

Agent is talking to the client and does a consultative transfer to another agent.
While agent 1 is talking to agent 2 the client is on hold.

Question:
How can agent 1 temporarily switch back to the client to ask the client to hold a little bit longer while at the same time setting agent 2 on hold and then switch back to agent 2 agen putting the client back on hold?

this feature I guess is still not there to toggle between first and second call using vicidial agent web screen. However you can achieve this by using your x-lite / eyebeam phones, by toggling between their channels.

That is not currently a feature.

dspaan wrote:Scenario:

Agent is talking to the client and does a consultative transfer to another agent.
While agent 1 is talking to agent 2 the client is on hold.

Question:
How can agent 1 temporarily switch back to the client to ask the client to hold a little bit longer while at the same time setting agent 2 on hold and then switch back to agent 2 agen putting the client back on hold?

Kill the call to agent 2 (cancel the transfer). Go back to the client. Then re-initiate the transfer.

If you are calling to another company (the agent2 as you mention) where you first had to wait in line to talk to someone you can't kill that call because if you want to switch back you have to wait in line again and will get another agent.

Create a special agi script with a recording of your voice saying "almost done, just another few seconds" (or whatever) and put a button on the agent screen to push that audio into the parked call channel.