Proper Ratio for Remote Agent Survey Dialing
Posted: Mon Sep 10, 2018 12:13 amHi Vicidial Community,
Good Day, I have this question If I use a Remote Agent for Survey Campaign on Outbound Call Broadcast. What should the Dial Ratio value for 1 remote agent or 2 remote agent? I just notice for default ratio which is 1 in 1 remote agent, sometimes Auto-Dialing won't work then when we change it to 1.3 or 1.2 it works but for 1000 leads only 5% of it able to received the broadcast and the rest is ADC status and I can't find the logs that the number is called in /var/log/asterisk/. So I figured it might have to do something with ratio. If I'm wrong please enlighten me
Thank you in Advance.
ViciBox Redux v.6.0.4
VERSION: 2.12-550a
BUILD: 160414-1013
Good Day, I have this question If I use a Remote Agent for Survey Campaign on Outbound Call Broadcast. What should the Dial Ratio value for 1 remote agent or 2 remote agent? I just notice for default ratio which is 1 in 1 remote agent, sometimes Auto-Dialing won't work then when we change it to 1.3 or 1.2 it works but for 1000 leads only 5% of it able to received the broadcast and the rest is ADC status and I can't find the logs that the number is called in /var/log/asterisk/. So I figured it might have to do something with ratio. If I'm wrong please enlighten me
Thank you in Advance.ViciBox Redux v.6.0.4
VERSION: 2.12-550a
BUILD: 160414-1013