Proper method for archiving voicemail
Posted: Tue Sep 18, 2018 4:23 pm
We send voicemail via email, so agents almost never check their voice mail box with the soft phone. We still would like to keep the voicemail in the folder and archive through another method, in case email is not being delivered. What is a proper way to "trim" the inbox in this case? Say we wanted to keep only last 7 days worth of voicemail and keep archiving the older recordings. How would we achieve this? What's the preferred method for dealing with voicemail?