Call status if System get powered off

[sohaib]

Hi,

I have a case which our client faces some times. Their Agent PC get powered off due to Electrical issues and sometimes agents used to be on call, so in that case system shows the status of call in INCALL, so my question is, is there any setting or customization which can mark any status to such calls Like (e.g SYSOFF) so that we would have details of these calls with separate codes.

let me know if there is something i can do for this.

thanks in advance.


best regards,
Sohaib Khan

[blackbird2306]

Almost the same look here:
http://www.vicidial.org/VICIDIALforum/viewtopic.php?f=2&t=35830