[RESOLVED]Waiting for ring at Agent Interface

[streetboy]

Hi,

Vicibox 8.1 from .iso | Vicidial 2.14-694a Build 181005-1738 | Asterisk 13.21.1-vici | Cluster Server | No Digium/Sangoma Hardware | No Extra Software After Installation | VM Ware

After login to agent interface i receive a call on my softphone(shows execution on CLI), i accept and the interface comes up. i have loaded leads and configured the carrier also...i can make a direct calls from softphone...but through leads i can not make any calls...its always saying waiting for ring...i dont see anything on asterisk CLI also when i dial through agent interface...but when making a direct call am able to see dialplan executing. I have even tried through manual dial its the same.

Carrier Config
Registeration String

Code: Select all

register => username:password@amn.st.ssl7.net:5566

Account Entry

Code: Select all

[gotrunk]
type=peer
host=amn.st.ssl7.net
port=5566
context=from-trunk
qualify=yes
username=username
secret=password
allow=all
dtmfmode=auto

Globals String

Code: Select all

SIPtrunk = SIP/gotrunk

DialPlan Entry

Code: Select all

[from-trunk]
exten => _[0-9].,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _[0-9].,n,Dial(${SIPtrunk}/${EXTEN})
exten => _[0-9].,n,Hangup()

Am i missing something that is not connecting Agent Interface of Vicidial to Asterisk and the call is not going through...

Thanks, Ali

[streetboy]

any help....

[streetboy]

Solved it....

the prefix(1) was configured and leads that i have loaded also had country code so it was actually dialing 112120001234 instead of 12120001234.
/var/log/astguiclient/action_process helped me track the problem when nothing was showing up in the CLI.