vicidial.org

Posted: **Tue Oct 16, 2018 6:32 am**

Hello! i have installed vicibox 8.1.2
Running outbound campaign, method ratio , Auto Dial Level 4 with AMD on the issue is out 20 calls 10 live calls doest have sound please guide me what i am doing wrong.

carrier settings.

[MarkNco]
disallow=all
allow=alaw
allow=gsm
type=friend
dtmfmode=rfc2833
qualify=yes
insecure=port,invite
host=54.37.177.252
username=XXX
fromuser=XXX
secret=XXXX

Dial plan

exten => _21.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _21.,2,Dial(${SIPMarkNco}/${EXTEN:1},,tTo)
exten => _21.,3,Hangup

cli

Code: Select all: == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:22:23] -- Called 212155463939@default [Oct 15 20:22:23] -- Executing [212155463939@default:1] AGI("Local/212155463939@default-000000fb;2", "agi://127.0.0.1:4577/call_log") in new stack [Oct 15 20:22:23] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ENERGY)) [Oct 15 20:22:23] -- <Local/212155463939@default-000000fb;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Oct 15 20:22:23] -- Executing [212155463939@default:2] Dial("Local/212155463939@default-000000fb;2", "SIP/MarkNco/12155463939,,tTo") in new stack [Oct 15 20:22:23] == Using SIP RTP CoS mark 5 [Oct 15 20:22:23] -- Called SIP/MarkNco/12155463939 [Oct 15 20:22:26] > 0x7fe48c0070d0 -- Strict RTP learning after remote address set to: 209.253.128.116:20958 [Oct 15 20:22:26] -- SIP/MarkNco-000000d8 is making progress passing it to Local/212155463939@default-000000fb;2 [Oct 15 20:22:26] -- Local/212155463939@default-000000fb;1 is making progress [Oct 15 20:22:26] > 0x7fe48c0070d0 -- Strict RTP switching to RTP target address 209.253.128.116:20958 as source [Oct 15 20:22:29] == Spawn extension (default, 212159232137, 2) exited non-zero on 'Local/212159232137@default-000000f9;2' [Oct 15 20:22:29] -- Executing [h@default:1] AGI("Local/212159232137@default-000000f9;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack [Oct 15 20:22:29] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:22:29] == Spawn extension (default, 212152331528, 2) exited non-zero on 'Local/212152331528@default-000000f8;2' [Oct 15 20:22:29] -- Executing [h@default:1] AGI("Local/212152331528@default-000000f8;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack [Oct 15 20:22:29] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:22:30] -- <Local/212159232137@default-000000f9;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress) completed, returning 0 [Oct 15 20:22:30] -- <Local/212152331528@default-000000f8;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress) completed, returning 0 [Oct 15 20:22:31] > 0x7fe48c0070d0 -- Strict RTP learning complete - Locking on source address 209.253.128.116:20958 [Oct 15 20:22:33] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:22:33] -- Called 212156792198@default [Oct 15 20:22:33] -- Executing [212156792198@default:1] AGI("Local/212156792198@default-000000fc;2", "agi://127.0.0.1:4577/call_log") in new stack [Oct 15 20:22:33] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ENERGY)) [Oct 15 20:22:33] -- <Local/212156792198@default-000000fc;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Oct 15 20:22:33] -- Executing [212156792198@default:2] Dial("Local/212156792198@default-000000fc;2", "SIP/MarkNco/12156792198,,tTo") in new stack [Oct 15 20:22:33] == Using SIP RTP CoS mark 5 [Oct 15 20:22:33] -- Called SIP/MarkNco/12156792198 [Oct 15 20:22:33] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:22:33] -- Called 215708293977@default [Oct 15 20:22:33] -- Executing [215708293977@default:1] AGI("Local/215708293977@default-000000fd;2", "agi://127.0.0.1:4577/call_log") in new stack [Oct 15 20:22:33] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ENERGY)) [Oct 15 20:22:33] -- <Local/215708293977@default-000000fd;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Oct 15 20:22:33] -- Executing [215708293977@default:2] Dial("Local/215708293977@default-000000fd;2", "SIP/MarkNco/15708293977,,tTo") in new stack [Oct 15 20:22:33] == Using SIP RTP CoS mark 5 [Oct 15 20:22:33] -- Called SIP/MarkNco/15708293977 [Oct 15 20:22:34] -- SIP/MarkNco-000000d9 is ringing [Oct 15 20:22:34] -- Local/212156792198@default-000000fc;1 is ringing [Oct 15 20:22:34] == Spawn extension (default, 217242433582, 2) exited non-zero on 'Local/217242433582@default-000000fa;2' [Oct 15 20:22:34] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:22:34] -- Executing [h@default:1] AGI("Local/217242433582@default-000000fa;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack [Oct 15 20:22:35] -- <Local/217242433582@default-000000fa;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress) completed, returning 0 [Oct 15 20:22:35] > 0x7fe308003550 -- Strict RTP learning after remote address set to: 40.141.203.69:63072 [Oct 15 20:22:35] -- SIP/MarkNco-000000d9 is making progress passing it to Local/212156792198@default-000000fc;2 [Oct 15 20:22:35] -- Local/212156792198@default-000000fc;1 is making progress [Oct 15 20:22:35] > 0x7fe308003550 -- Strict RTP switching to RTP target address 40.141.203.69:63072 as source [Oct 15 20:22:37] > 0x7fe488008670 -- Strict RTP learning after remote address set to: 209.165.2.148:52146 [Oct 15 20:22:37] -- SIP/MarkNco-000000da is making progress passing it to Local/215708293977@default-000000fd;2 [Oct 15 20:22:37] -- Local/215708293977@default-000000fd;1 is making progress [Oct 15 20:22:37] > 0x7fe488008670 -- Strict RTP switching to RTP target address 209.165.2.148:52146 as source [Oct 15 20:22:38] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:22:38] -- Called 217177621795@default [Oct 15 20:22:38] -- Executing [217177621795@default:1] AGI("Local/217177621795@default-000000fe;2", "agi://127.0.0.1:4577/call_log") in new stack [Oct 15 20:22:38] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ENERGY)) [Oct 15 20:22:38] -- <Local/217177621795@default-000000fe;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Oct 15 20:22:38] -- Executing [217177621795@default:2] Dial("Local/217177621795@default-000000fe;2", "SIP/MarkNco/17177621795,,tTo") in new stack [Oct 15 20:22:38] == Using SIP RTP CoS mark 5 [Oct 15 20:22:38] -- Called SIP/MarkNco/17177621795 [Oct 15 20:22:40] > 0x7fe308003550 -- Strict RTP learning complete - Locking on source address 40.141.203.69:63072 [Oct 15 20:22:40] -- SIP/MarkNco-000000db is ringing [Oct 15 20:22:40] -- Local/217177621795@default-000000fe;1 is ringing [Oct 15 20:22:42] > 0x7fe488008670 -- Strict RTP learning complete - Locking on source address 209.165.2.148:52146 [Oct 15 20:22:54] == Spawn extension (default, 212155463939, 2) exited non-zero on 'Local/212155463939@default-000000fb;2' [Oct 15 20:22:54] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:22:54] -- Executing [h@default:1] AGI("Local/212155463939@default-000000fb;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack [Oct 15 20:22:55] -- <Local/212155463939@default-000000fb;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress) completed, returning 0 [Oct 15 20:22:58] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:22:58] -- Called 217244394729@default [Oct 15 20:22:58] -- Executing [217244394729@default:1] AGI("Local/217244394729@default-000000ff;2", "agi://127.0.0.1:4577/call_log") in new stack [Oct 15 20:22:58] -- AGI Script Executing Application: (EXEC) Options: (Set(_CAMPCUST=ENERGY)) [Oct 15 20:22:58] -- <Local/217244394729@default-000000ff;2>AGI Script agi://127.0.0.1:4577/call_log completed, returning 0 [Oct 15 20:22:58] -- Executing [217244394729@default:2] Dial("Local/217244394729@default-000000ff;2", "SIP/MarkNco/17244394729,,tTo") in new stack [Oct 15 20:22:58] == Using SIP RTP CoS mark 5 [Oct 15 20:22:58] -- Called SIP/MarkNco/17244394729 [Oct 15 20:23:01] > 0x7fe324008180 -- Strict RTP learning after remote address set to: 69.95.249.128:23670 [Oct 15 20:23:01] -- SIP/MarkNco-000000dc is making progress passing it to Local/217244394729@default-000000ff;2 [Oct 15 20:23:01] -- Local/217244394729@default-000000ff;1 is making progress [Oct 15 20:23:01] > 0x7fe324008180 -- Strict RTP switching to RTP target address 69.95.249.128:23670 as source

Code: Select all: - AMD: Channel [SIP/MarkNco-000000cd]. Changed state to STATE_IN_SILENCE [Oct 15 20:21:14] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:21:14] -- <Local/216104383167@default-000000ef;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16-----ANSWER-----25-----0-----SIP 200 OK) completed, returning 0 [Oct 15 20:21:14] == Spawn extension (default, 138369, 2) exited non-zero on 'Local/216104383167@default-000000ef;1' [Oct 15 20:21:14] WARNING[26211][C-00000150]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel [Oct 15 20:21:14] -- Executing [h@default:1] AGI("Local/216104383167@default-000000ef;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------)") in new stack [Oct 15 20:21:14] > 0x7fe48c008330 -- Strict RTP learning complete - Locking on source address 69.95.249.128:64328 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Word detected. iWordsCount:1 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Detected Talk, previous silence duration: 1740 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Changed state to STATE_IN_SILENCE [Oct 15 20:21:15] -- <Local/216104383167@default-000000ef;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------) completed, returning 0 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Detected Talk, previous silence duration: 140 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Word detected. iWordsCount:2 [Oct 15 20:21:15] -- AMD: Channel [SIP/MarkNco-000000cd]. Changed state to STATE_IN_SILENCE [Oct 15 20:21:16] -- AMD: Channel [SIP/MarkNco-000000cd]. HUMAN: silenceDuration:1000 afterGreetingSilence:1000 [Oct 15 20:21:16] -- Executing [8369@default:3] AGI("SIP/MarkNco-000000cd", "VD_amd.agi,8369") in new stack [Oct 15 20:21:16] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi [Oct 15 20:21:16] -- <SIP/MarkNco-000000cd>AGI Script VD_amd.agi completed, returning 0 [Oct 15 20:21:16] -- Executing [8369@default:4] AGI("SIP/MarkNco-000000cd", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack [Oct 15 20:21:16] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi [Oct 15 20:21:17] -- <SIP/MarkNco-000000cd>AGI Script agi-VDAD_ALL_outbound.agi completed, returning 0 [Oct 15 20:21:17] -- Executing [173*249*159*099*8600052@default:1] Goto("SIP/MarkNco-000000cd", "default,8600052,1") in new stack [Oct 15 20:21:17] -- Goto (default,8600052,1) [Oct 15 20:21:17] -- Executing [8600052@default:1] MeetMe("SIP/MarkNco-000000cd", "8600052,F") in new stack [Oct 15 20:21:18] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:21:18] -- Called 58600052@default [Oct 15 20:21:18] -- Executing [58600052@default:1] MeetMe("Local/58600052@default-000000f3;2", "8600052,Fmq") in new stack [Oct 15 20:21:18] -- Local/58600052@default-000000f3;1 answered [Oct 15 20:21:18] -- Executing [8309@default:1] Answer("Local/58600052@default-000000f3;1", "") in new stack [Oct 15 20:21:18] -- Executing [8309@default:2] Monitor("Local/58600052@default-000000f3;1", "wav,20181016-052117_6104383167") in new stack [Oct 15 20:21:18] -- Executing [8309@default:3] Wait("Local/58600052@default-000000f3;1", "3600") in new stack [Oct 15 20:21:18] == Spawn extension (default, 216102535912, 2) exited non-zero on 'Local/216102535912@default-000000f0;2' [Oct 15 20:21:18] == Manager 'sendcron' logged off from 127.0.0.1 [Oct 15 20:21:18] -- Executing [h@default:1] AGI("Local/216102535912@default-000000f0;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0-----CANCEL---------------SIP 183 Session Progress)") in new stack [Oct 15 20:21:19] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:21:19] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: SIP/MarkNco-000000cd [Oct 15 20:21:19] == Spawn extension (default, 8600052, 1) exited non-zero on 'SIP/MarkNco-000000cd' [Oct 15 20:21:19] -- Executing [h@default:1] AGI("SIP/MarkNco-000000cd", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK)") in new stack [Oct 15 20:21:19] -- <SIP/MarkNco-000000cd>AGI Script agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----16--------------------SIP 200 OK) completed, returning 0 [Oct 15 20:21:19] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:21:19] NOTICE[26337]: manager.c:4366 action_hangup: Request to hangup non-existent channel: SIP/MarkNco-000000cd [Oct 15 20:21:19] == Manager 'sendcron' logged on from 127.0.0.1 [Oct 15 20:21:19] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600052@default-000000f3;2 [Oct 15 20:21:19] == Spawn extension (default, 58600052, 1) exited non-zero on 'Local/58600052@default-000000f3;2'

please guide me what i am dong wrong here.

Posted: **Tue Oct 16, 2018 11:38 am**

i've checked carrier all good on carrier end.

Posted: **Tue Oct 16, 2018 12:04 pm**

carrier is good i think there is something wrong with my settings please help me fix it.

Posted: **Wed Oct 24, 2018 2:23 pm**

prosoft wrote:Hello! i have installed vicibox 8.1.2
Running outbound campaign, method ratio , Auto Dial Level 4 with AMD on the issue is out 20 calls 10 live calls doest have sound please guide me what i am doing wrong.

I have the same issue. I get live call status and customer info but no sound at all.

ISO: ViciBox_v8_1.x86_64-8.1.0
Vicibox v.8.1.0 180922
VERSION: 2.14-694a
BUILD: 181005-1738
ASTERISK: 13.21.1-vici
openSUSE Leap 42.3
Kernel 4.4.159-73 default (tty1)

no additional software installed | 8GB mem | intel core i5
*******************************
Carrier

[gigacon]
type=friend
host=XXX.XXX.XX.XXX
canreinvite=no
insecure=invite,port
disallow=all
allow=ulaw
dtmfmode=rfc2833
qualify=no
context=trunkinbound

Dialplan

exten => _89.,1,AGI(agi://127.0.0.1:4577/call_log)
exten => _89.,n,Dial(${WIRED}/${EXTEN:2},50,o)
exten => _89.,n,Hangup
*******************************
CLI log

[Oct 25 03:18:26] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 25 03:18:26] NOTICE[30337]: manager.c:4366 action_hangup: Request to hangup non-existent channel: SIP/gigacon-000009d3
[Oct 25 03:18:26] == Manager 'sendcron' logged on from 127.0.0.1
[Oct 25 03:18:26] -- Manager 'sendcron' from 127.0.0.1, hanging up channel: Local/58600056@default-00000ea9;2
[Oct 25 03:18:26] == Spawn extension (default, 58600056, 1) exited non-zero on 'Local/58600056@default-00000ea9;2'
[Oct 25 03:18:26] WARNING[30215][C-000018bc]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Oct 25 03:18:26] -- Executing [h@default:1] AGI("Local/58600056@default-00000ea9;2", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Oct 25 03:18:26] -- <Local/58600056@default-00000ea9;2>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Oct 25 03:18:26] == Spawn extension (default, 8309, 3) exited non-zero on 'Local/58600056@default-00000ea9;1'
[Oct 25 03:18:26] WARNING[30214][C-000018bd]: func_hangupcause.c:140 hangupcause_read: Unable to find information for channel
[Oct 25 03:18:26] -- Executing [h@default:1] AGI("Local/58600056@default-00000ea9;1", "agi://127.0.0.1:4577/call_log--HVcauses--PRI-----NODEBUG-----0--------------------)") in new stack
[Oct 25 03:18:26] -- <Local/58600056@default-00000ea9;1>AGI Script agi://127.0.0.1:4577/call_log--HVcauses ... ----------) completed, returning 0
[Oct 25 03:18:26] -- AMD: Channel [SIP/gigacon-000009db]. No audio date recieved in [5000] seconds.
[Oct 25 03:18:26] -- AMD: Channel [SIP/gigacon-000009db]. Timeout...
[Oct 25 03:18:26] -- Executing [8369@default:3] AGI("SIP/gigacon-000009db", "VD_amd.agi,8369") in new stack
[Oct 25 03:18:26] -- Launched AGI Script /usr/share/asterisk/agi-bin/VD_amd.agi
[Oct 25 03:18:26] -- <SIP/gigacon-000009db>AGI Script VD_amd.agi completed, returning 0
[Oct 25 03:18:26] -- Executing [8369@default:4] AGI("SIP/gigacon-000009db", "agi-VDAD_ALL_outbound.agi,NORMAL-----LB") in new stack
[Oct 25 03:18:26] -- Launched AGI Script /usr/share/asterisk/agi-bin/agi-VDAD_ALL_outbound.agi
vicibox81*CLI>

anyone can help?

Posted: **Wed Oct 24, 2018 3:49 pm**

Sound missing on "some" calls sounds like something is overloaded. Either your firewall or your server. What's your average server load during this issue? If you dial only a few channels instead of lots of channels does the problem go away? What about turning off AMD?

Plus: How do you KNOW you aren't getting sound? I mean, you have AMD, it's entirely possible half your prospects are just hanging up. If you turn off AMD and change Drop Call Seconds to "0" (Zero) and the problem goes away ...

Posted: **Wed Oct 24, 2018 4:15 pm**

williamconley wrote:What's your average server load during this issue? If you dial only a few channels instead of lots of channels does the problem go away? What about turning off AMD?

Plus: How do you KNOW you aren't getting sound? I mean, you have AMD, it's entirely possible half your prospects are just hanging up. If you turn off AMD and change Drop Call Seconds to "0" (Zero) and the problem goes away ...

You mean this [138 - 20%] server load?

I'll try your suggestion William. I'll update later.

Thanks.

Posted: **Wed Oct 24, 2018 7:48 pm**

at the linux command line: "uptime"

this provides average server load at 1/5/10 minutes respectively. In a single server system this information is also usually available at the bottom of the real time report (not the real time summary, the report).

Posted: **Thu Oct 25, 2018 10:51 am**

williamconley wrote:at the linux command line: "uptime"

this provides average server load at 1/5/10 minutes respectively. In a single server system this information is also usually available at the bottom of the real time report (not the real time summary, the report).

I got it William. So much thanks. And I found out that it's the firewall causing the "no sound" issue.

Posted: **Thu Oct 25, 2018 1:27 pm**

call0 wrote:... I found out that it's the firewall causing the "no sound" issue.

Good postback. 8-)

vicidial.org

No audio on many calls

No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls

Re: No audio on many calls