Open external web application in new tab on every call
Posted: Tue Oct 23, 2018 6:25 amI want to fire an URL to an external web CRM in a new browser tab automatically on every inbound or outbound call. Can someone tell me what's the best way to do this?
None of the options i see in the campaign settings accomodate this, the three webform buttons require the agent to click them and the other URL options will not display for an agent and the CRM popup only shows when you login and not on a new call.
None of the options i see in the campaign settings accomodate this, the three webform buttons require the agent to click them and the other URL options will not display for an agent and the CRM popup only shows when you login and not on a new call.
thanks Bill