vicidial.org

STEPS OF AN AUTO-ALT-DIAL CALL:

1. When a call to a lead's main phone_number is placed by AST_VDauto_dial.pl or AST_VDauto_dial_FILL.pl and the auto_alt_dial field is NOT set to NONE, a flag will be set in the vicidial_auto_calls field as MAIN to note that this lead needs to be called again under it's alternate number(s) if it is terminated under a no-connect status(NA/B/DC/N).

2. What happens when one of these calls is terminated:
2a. If the call has an alt_dial value of MAIN or ALT and went to an agent and was defined as no-contact(NA/B/DC/N) then the vdc_db_query.php script will immediately place that lead back into the vicidial_hopper to be dialed under it's alternate phone number or addr3.

2b. If call has an alt_dial value of MAIN or ALT and was terminated as no-contact by no-answer(NA/B/DC) then the VDhangup process will immediately place that lead back into the vicidial_hopper to be dialed under it's alternate phone number.

3. When the alt_phone is dialed of the same lead, the alt_dial flag in vicidial_auto_calls will be set to ALT, then repeat step 2

4. When the address3 field is dialed from the same lead, the alt_dial flag is set to ADDR3

5. When a call is terminated in auto-dial mode and the number dialed was not the main phone_number, the status will not be changed in the vicidial_list table unless the status is a connect status and it came from an agent.

-The auto alt dial campaign page allows you to set any status as a trigger for alt dialing but the documentation only talks about statuses NA/B/DC/N). Do other custom statuses work too?

-Suppose i have defined DC as an alt dial status and an agent uses dispo's a call with DC, according to the above setps the alt_phone number will be dialed automatically after that. Will that alt dial attempted be inserted in the top of the hopper or the bottom?

-Once the agent gets a connected call on the alt_phone number and then dispo's the call with status A (answering machine) the next time the list is reset and the lead is dialed again will it dial the phone_number field again or skip that and from that point on only dial the alt_phone field? In other words will each phone number have their own sub-status code?

-When a final disposition code is used for a lead that was dialed on the alt_phone number, is there still a way to see afterwards (when exporting) if the phone_number field was dispositioned with DC or ADC? Otherwise those numbers will be recycled back into future projects.

MULTI LEAD Auto Alt number dialing:

Using MULTI_LEAD is different from the other standard Auto-Alt-Dial functions, it allows you to use a separate lead for each number on a customer account that all share a common vendor_lead_code, and the type of phone number for each is to be defined with a label in the Owner field. This option will disable some options on the Modify Campaign screen and show a link to the Multi-Alt Settings page which allows you to set which phone number types, defined by the label of each lead, will be dialed and in what order. This will create a special lead filter and will alter the Rank field of all of the leads inside the lists set to this campaign in order to call them in the order you have specified.

The Auto-Alt-Statuses are still in used for MULTI_LEAD so you may want to make sure that statuses like DROP, PDROP and others to your campaign's auto-alt-dial statuses so that the other leads tied by vendor_lead_code in the campaign's lists are not deactivated.

There is a feature in the hopper section of the modify campaign page that it is recommended you activate if you are using MULTI_LEAD auto-alt dialing: Hopper VLC Dup Check. This feature will prevent multiple numbers from the same account from getting inserted into the hopper at the same time.

dspaan wrote:I did a test with the multi lead alt system and it seems to work fine. But of course it's more of a hassle when loading leads and also when importing the call data back into the source system.