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Called BEING HUNG UP AUTOMATICALLY
Posted:
Wed Jan 16, 2019 6:04 pmby Leckbush
Hi
We have calls that suddenly hungup in the middle call without us even knowing the call was dropped. No sound was notified. Not even the hungup.
Re: Called BEING HUNG UP AUTOMATICALLY
Posted:
Wed Jan 16, 2019 8:57 pmby ambiorixg12
Post the Asterisk CLI , the reason could be many
Session timers
NAT
One of the call parties Hangup
Others
Re: Called BEING HUNG UP AUTOMATICALLY
Posted:
Wed Jan 16, 2019 9:28 pmby williamconley
Was the dropped call the Lead disappearing from the meetme room or the AGENT call disappearing from the meetme room? CLI should tell you which. Makes a big difference.
Re: Called BEING HUNG UP AUTOMATICALLY
Posted:
Fri Jan 18, 2019 4:05 pmby Leckbush
the agent call disappearing
Re: Called BEING HUNG UP AUTOMATICALLY
Posted:
Fri Jan 18, 2019 4:49 pmby williamconley
ok: At the moment of a hangup matching this description, were there any error messages in the asterisk CLI?
Since you already answered "agent call disappearing from meetme room", I presume you checked the asterisk CLI to get this information (probably), so you could post the single-call hangup output if you're not sure ...