vicidial.org

VERSION: 2.12-485a
BUILD: 150512-2225

I have a small group of 5 agents using system right now. Here's what i'm trying to do:

When all agents are in calls and talking, I want the other lines still dialing out to immediately hangup. At the moment the dialing will finish out and sometimes we get calls in queue and ends up being a drop. I'm not sure which setting to adjust for this.

There is no "setting" for this. Using "available only tally", the system will stop initiating new calls when all agents are busy. But: Hanging up calls without at least 15 seconds dial time is a violation of FCC rules, as is ringing a phone and NOT having a human agent available when the recipient of the call answers (in most cases).

AM saying it would require some coding and may violate the law (depending on jurisdiction and target audience). But could be done, of course.

Also: This is not a "General Discussion". It's a support request. Moving to the appropriate board.