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Caller ID name in comments field

PostPosted: Fri Feb 01, 2019 6:35 am
by dspaan
I've seen this on a few servers and don't know where it's coming from. When an inbound call is received the caller ID name is saved in the comments field. When you use audited comments the next time you call back to this lead you'll get popup with that name in the comment which is totally useless because it's not a real comment made by an agent.

How do i disable this?

I found two other topics but none have the answer.
viewtopic.php?f=4&t=38146
viewtopic.php?p=82533

Re: Caller ID name in comments field

PostPosted: Mon Feb 04, 2019 7:01 am
by mflorell
There is currently no option to disable that feature. While there are several related "populate" features in In-Groups, that is not one of them. It would probably be 2 hours of programming time to add that as an option.