vicidial.org

hello all,

is it possible to set all callbacks of a campaign to be dialed automatically ?
Both useronly and everyone...

User only callback will not initiate calls automatically. Only anyone callback will do that.

Actually, there is a campaign feature that can do this:

Scheduled Callbacks Force Dial -
This feature will force an agent to a paused state and block out their screen with the next triggered USERONLY scheduled callback to be called. The agent's only option will be to dial this callback, although they are able to look at lead info before they do that. If there are multiple triggered scheduled callbacks for the agent, they all must be called before the agent can move on to handling other items. This feature will not pay attention to the Call Time that is set for the campaign, so these calls may be dialed outside of the set call time. The agent must be able to place manual dial calls for this feature to work. Default is N for disabled.

mflorell wrote:Actually, there is a campaign feature that can do this:

Scheduled Callbacks Force Dial -
This feature will force an agent to a paused state and block out their screen with the next triggered USERONLY scheduled callback to be called. The agent's only option will be to dial this callback, although they are able to look at lead info before they do that. If there are multiple triggered scheduled callbacks for the agent, they all must be called before the agent can move on to handling other items. This feature will not pay attention to the Call Time that is set for the campaign, so these calls may be dialed outside of the set call time. The agent must be able to place manual dial calls for this feature to work. Default is N for disabled.

Is there a feature or way to do this without forcing a paused state where the dialer attempts to autodial (not manual dial) scheduled called callbacks at a time the agents select where any available agent can receive the scheduled callback? There are some dialers i've used that do scheduled callbacks in this way. I think these dialers keep attempting to call the scheduled lead at a time they wish to be called (ie 2pm) until a different disposition is set when they connect with the lead again (ie not interested or dnc). Some of them have a notification on the screen that its a scheduled callback.

Scheduled Callbacks Useronly Move Minutes