vicidial.org

Does anyone know if it is possible for agents to give them access to their own time stats for handled calls without giving them admin access?

I see these features in /vicidial/options.php:

Code: Select all

$RS_AGENTtimeSTATS =    1;      # 0=no, 1=yes

# agent time detail report login/logout link for user
$atdr_login_logout_user_link = 1;

I can't find any documentaion about these options. For the last option i see it adds a link to the agent screen and when you click it a page is shown which says AGENT TIME REPORT FOR TODAY but the page is empty.

that option is only for the Real-Time Report, not the agent screen.

Ok but the second option adds a link to the agent screen but the report shows nothing?

dspaan wrote:Ok but the second option adds a link to the agent screen but the report shows nothing?

you probably shoulda listed the URL for the report in question. Assuming it doesn't have any user/client data on it, of course.

Well, if you enable that option it adds a link in the agent screen here:



If you click on it you see this page:



The link for closer time report does nothing and says the URL is https://serverip/agc/vicidial.php#

If you want the agent to be able to see something there, you need to enable "Agent Screen Time Display" in the campaign options.

This is awesome! Still discovering vicidial features after 9 years