Dialable leads is 0

[jessiekidfernando]

Hello Everyone,

Would like to seek for an assistance why dialable leads is 0 even though we have successfully uploaded NEW leads. Please see below settings. Thanks in advance.

DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: LYFT_DA TIME: 2019-03-05 21:40:53
DIALABLE LEADS: 0 CALLS TODAY: 1253 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 100 / 0 DROPPED / ANSWERED: 23.000 / 535 DL DIFF: 0.00 STATUSES: CB, LVM, HungUp, CuBUSY, OTHER, NVMO, SYSTEM, B, NA, ERI, DROP, AFTHRS, NEW
LEADS IN HOPPER: 1 DROPPED PERCENT: 4.30% DIFF: 0.00% ORDER: DOWN COUNT

Campaign settings:

campaign_id: LYFT_DA
campaign_name: Lyft Driver Acquisition
active: Y
dial_status_a:
dial_status_b:
dial_status_c:
dial_status_d:
dial_status_e:
lead_order: DOWN COUNT
park_ext:
park_file_name:
web_form_address:
allow_closers: Y
hopper_level: 100
auto_dial_level: 1.0
next_agent_call: longest_wait_time
local_call_time: TCPA_OB
voicemail_ext: 4000
dial_timeout: 14
dial_prefix: 9
campaign_cid: 4159937811
campaign_vdad_exten: 8368
campaign_rec_exten: 8309
campaign_recording: ALLFORCE
campaign_rec_filename: FULLDATE_AGENT_CUSTPHONE_LEADID_VENDORLEADCODE
campaign_script:
get_call_launch: NONE
am_message_exten: vm-goodbye
amd_send_to_vmx: N
xferconf_a_dtmf:
xferconf_a_number:
xferconf_b_dtmf:
xferconf_b_number:
alt_number_dialing: N
scheduled_callbacks: Y
lead_filter_id: LYFT_DA
drop_call_seconds: 5
drop_action: HANGUP
safe_harbor_exten: 8307
display_dialable_count: Y
wrapup_seconds: 0
wrapup_message: Wrapup Call
closer_campaigns: AGENTDIRECT LYFT_DA_IB -
use_internal_dnc: N
allcalls_delay: 0
omit_phone_code: N
dial_method: INBOUND_MAN
available_only_ratio_tally: N
adaptive_dropped_percentage: 3
adaptive_maximum_level: 1
adaptive_latest_server_time: 2100
adaptive_intensity: 0
adaptive_dl_diff_target: 0
concurrent_transfers: AUTO
auto_alt_dial: NONE
auto_alt_dial_statuses: B N NA DC -
agent_pause_codes_active: FORCE
campaign_description: Lyft Driver Acquisition
campaign_changedate: 2019-03-05 19:11:08
campaign_stats_refresh: N
campaign_logindate: 2019-03-05 20:59:27
dial_statuses: CB LVM HungUp CuBUSY OTHER NVMO SYSTEM B NA ERI DROP AFTHRS NEW -
disable_alter_custdata: N
no_hopper_leads_logins: N
list_order_mix: DISABLED
campaign_allow_inbound: Y
manual_dial_list_id: 5998
default_xfer_group: ---NONE---
xfer_groups: AGENTDIRECT -
queue_priority: 50
drop_inbound_group: ---NONE---
qc_enabled: N
qc_statuses: NULL
qc_lists: NULL
qc_shift_id: 24HRMIDNIGHT
qc_get_record_launch: NONE
qc_show_recording: Y
qc_web_form_address: NULL
qc_script: NULL
survey_first_audio_file: US_pol_survey_hello
survey_dtmf_digits: 1238
survey_ni_digit: 8
survey_opt_in_audio_file: US_pol_survey_transfer
survey_ni_audio_file: US_thanks_no_contact
survey_method: AGENT_XFER
survey_no_response_action: OPTIN
survey_ni_status: NI
survey_response_digit_map: 1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|
survey_xfer_exten: 8300
survey_camp_record_dir: /home/survey
disable_alter_custphone: Y
display_queue_count: Y
manual_dial_filter: NONE
agent_clipboard_copy: NONE
agent_extended_alt_dial: N
use_campaign_dnc: N
three_way_call_cid: CAMPAIGN
three_way_dial_prefix:
web_form_target: vdcwebform
vtiger_search_category: LEAD
vtiger_create_call_record: Y
vtiger_create_lead_record: Y
vtiger_screen_login: Y
cpd_amd_action: DISABLED
agent_allow_group_alias: N
default_group_alias:
vtiger_search_dead: ASK
vtiger_status_call: N
survey_third_digit:
survey_third_audio_file: US_thanks_no_contact
survey_third_status: NI
survey_third_exten: 8300
survey_fourth_digit:
survey_fourth_audio_file: US_thanks_no_contact
survey_fourth_status: NI
survey_fourth_exten: 8300
drop_lockout_time: 0
quick_transfer_button: N
prepopulate_transfer_preset: N
drop_rate_group: DISABLED
view_calls_in_queue: NONE
view_calls_in_queue_launch: MANUAL
grab_calls_in_queue: N
call_requeue_button: N
pause_after_each_call: N
no_hopper_dialing: N
agent_dial_owner_only: NONE
agent_display_dialable_leads: N
web_form_address_two:
waitforsilence_options:
agent_select_territories: N
campaign_calldate: 2019-03-05 21:03:08
crm_popup_login: N
crm_login_address:
timer_action: NONE
timer_action_message:
timer_action_seconds: 1
start_call_url:
dispo_call_url: ALT
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
use_custom_cid: N
scheduled_callbacks_alert: BLINK_RED_DEFER
queuemetrics_callstatus_override: DISABLED
extension_appended_cidname: N
scheduled_callbacks_count: LIVE
manual_dial_override: NONE
blind_monitor_warning: DISABLED
blind_monitor_message: Someone is blind monitoring your session
blind_monitor_filename:
inbound_queue_no_dial: DISABLED
timer_action_destination:
enable_xfer_presets: DISABLED
hide_xfer_number_to_dial: DISABLED
manual_dial_prefix:
customer_3way_hangup_logging: ENABLED
customer_3way_hangup_seconds: 5
customer_3way_hangup_action: NONE
ivr_park_call: DISABLED
ivr_park_call_agi:
manual_preview_dial: PREVIEW_ONLY
realtime_agent_time_stats: CALLS_WAIT_CUST_ACW_PAUSE
use_auto_hopper: Y
auto_hopper_multi: 1
auto_hopper_level: 0
auto_trim_hopper: Y
api_manual_dial: STANDARD
manual_dial_call_time_check: DISABLED
display_leads_count: N
lead_order_randomize: N
lead_order_secondary: LEAD_ASCEND
per_call_notes: DISABLED
my_callback_option: UNCHECKED
agent_lead_search: ENABLED
agent_lead_search_method: CAMPLISTS_ALL
queuemetrics_phone_environment:
auto_pause_precall: N
auto_pause_precall_code: PRECAL
auto_resume_precall: N
manual_dial_cid: CAMPAIGN
post_phone_time_diff_alert: DISABLED
custom_3way_button_transfer: DISABLED
available_only_tally_threshold: DISABLED
available_only_tally_threshold_agents: 0
dial_level_threshold: DISABLED
dial_level_threshold_agents: 0
safe_harbor_audio: buzz
safe_harbor_menu_id:
survey_menu_id:
callback_days_limit: 0
dl_diff_target_method: ADAPT_CALC_ONLY
disable_dispo_screen: DISPO_ENABLED
disable_dispo_status:
screen_labels: Lyft_DA
status_display_fields: CALLID
na_call_url:
survey_recording: N
pllb_grouping: DISABLED
pllb_grouping_limit: 50
call_count_limit: 30
call_count_target: 3
callback_hours_block: 0
callback_list_calltime: DISABLED
user_group: LYFT_Admin
hopper_vlc_dup_check: N
in_group_dial: DISABLED
in_group_dial_select: CAMPAIGN_SELECTED
safe_harbor_audio_field: DISABLED
pause_after_next_call: DISABLED
owner_populate: DISABLED
use_other_campaign_dnc:
allow_emails: N
amd_inbound_group: ---NONE---
amd_callmenu: ---NONE---
survey_wait_sec: 10
manual_dial_lead_id: N
dead_max: 60
dead_max_dispo: DCMX
dispo_max: 0
dispo_max_dispo: DISMX
pause_max: 0
max_inbound_calls: 0
manual_dial_search_checkbox: SELECTED_LOCK
hide_call_log_info: N
timer_alt_seconds: 0
wrapup_bypass: ENABLED
wrapup_after_hotkey: DISABLED
callback_active_limit: 0
callback_active_limit_override: N
allow_chats: N
comments_all_tabs: DISABLED
comments_dispo_screen: DISABLED
comments_callback_screen: DISABLED
qc_comment_history: CLICK
show_previous_callback: ENABLED
clear_script: DISABLED
cpd_unknown_action: DISABLED
manual_dial_search_filter: CAMPLISTS_ALL
web_form_address_three:
manual_dial_override_field: ENABLED
status_display_ingroup: ENABLED
customer_gone_seconds: 30
agent_display_fields:
am_message_wildcards: N
manual_dial_timeout:
routing_initiated_recordings: N
manual_dial_hopper_check: Y
callback_useronly_move_minutes: 0
ofcom_uk_drop_calc: N
manual_auto_next: 0
manual_auto_show: N
allow_required_fields: N
dead_to_dispo: DISABLED
agent_xfer_validation: N
ready_max_logout: 0
callback_display_days: 0
three_way_record_stop: N
hangup_xfer_record_start: N
scheduled_callbacks_email_alert: N
max_inbound_calls_outcome: DEFAULT
manual_auto_next_options: DEFAULT
agent_screen_time_display: DISABLED
next_dial_my_callbacks: DISABLED
inbound_no_agents_no_dial_container:
inbound_no_agents_no_dial_threshold: 0
cid_group_id: ---DISABLED---
pause_max_dispo: PAUSMX
script_top_dispo: N
dead_trigger_seconds: 0
dead_trigger_action: DISABLED
dead_trigger_repeat: NO
dead_trigger_filename:
dead_trigger_url:
scheduled_callbacks_force_dial: N
scheduled_callbacks_auto_reschedule: DISABLED
scheduled_callbacks_timezones_container: DISABLED

Active list settings:

list_id: 5000
list_name: LYFT_DA
campaign_id: LYFT_DA
active: Y
list_description: Lyft Driver Acquisition
list_changedate: 2019-03-05 19:07:31
list_lastcalldate: 2019-03-05 20:53:55
reset_time:
agent_script_override:
campaign_cid_override:
am_message_exten_override:
drop_inbound_group_override:
xferconf_a_number:
xferconf_b_number:
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
web_form_address:
web_form_address_two:
time_zone_setting: POSTAL_CODE
inventory_report: Y
expiration_date: 2099-12-31
na_call_url:
local_call_time: campaign
web_form_address_three:
status_group_id:
user_new_lead_limit: -1
inbound_list_script_override:
default_xfer_group: ---NONE---

Sample record from active list:
lead_id: 133451
entry_date: 2019-03-05 20:51:56
modify_date: 0000-00-00 00:00:00
status: NEW
user:
vendor_lead_code:
source_id:
list_id: 5000
gmt_offset_now: -8.00
called_since_last_reset: N
phone_code: 1
phone_number: 9165470158
title:
first_name: Albert
middle_initial:
last_name: Ruckman
address1:
address2: $100
address3: 2017-06-14
city: SMF
state:
province:
postal_code: 94211
country_code: USA
gender:
date_of_birth: 0000-00-00
alt_phone:
email:
security_phrase:
comments:
called_count: 0
last_local_call_time: 2008-01-01 00:00:00
rank: 0
owner:
entry_list_id: 5000



OS: CentOS release 6.9
Kernel Version: Linux version 2.6.32-696.20.1.el6.x86_64
Install Method: https://swanand18.blogspot.com/2017/06/ ... tos-7.html
Version: 2.14-644a
Build: 171130-0036
Asterisk: 11.22.0-vici
Dahdi: 2.11.1

[williamconley]

local_call_time: TCPA_OB

Change this to 24 hours ...

lead_filter_id: LYFT_DA

Remove this ...

dial_status_a:
dial_status_b:
dial_status_c:
dial_status_d:
dial_status_e:

Put NEW in this list ...

and please NEVER post "everything" again. Just the pertinent entries.

... and see if some leads pop up.

[jessiekidfernando]

Hello Willian,

Thank you so much for your prompt response. I have changed local call time to 24 hours but still the same, dialable leads: 0 .

DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: LYFT_DA TIME: 2019-03-05 22:42:29
DIALABLE LEADS: 0 CALLS TODAY: 1254 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 100 / 0 DROPPED / ANSWERED: 23.000 / 535 DL DIFF: 0.00 STATUSES: CB, LVM, HungUp, CuBUSY, OTHER, NVMO, SYSTEM, B, NA, ERI, DROP, AFTHRS, NEW
LEADS IN HOPPER: 0 DROPPED PERCENT: 4.30% DIFF: 0.00% ORDER: DOWN COUNT

[williamconley]

there were three suggestions in that post. not one.

dialable leads are generated from active lists in this campaign with dialable statuses MINUS:
* any leads already dialed
* any leads outside the calling time
* any leads removed by a filter
* any leads called more than "call count limit" times already

Note that there are also per list overrides that may require turning off. And never use "list mix" or "Lead recycling".