Dialable leads is 0
Posted: Tue Mar 05, 2019 9:42 pmHello Everyone,
Would like to seek for an assistance why dialable leads is 0 even though we have successfully uploaded NEW leads. Please see below settings. Thanks in advance.
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: LYFT_DA TIME: 2019-03-05 21:40:53
DIALABLE LEADS: 0 CALLS TODAY: 1253 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 100 / 0 DROPPED / ANSWERED: 23.000 / 535 DL DIFF: 0.00 STATUSES: CB, LVM, HungUp, CuBUSY, OTHER, NVMO, SYSTEM, B, NA, ERI, DROP, AFTHRS, NEW
LEADS IN HOPPER: 1 DROPPED PERCENT: 4.30% DIFF: 0.00% ORDER: DOWN COUNT
Campaign settings:
campaign_id: LYFT_DA
campaign_name: Lyft Driver Acquisition
active: Y
dial_status_a:
dial_status_b:
dial_status_c:
dial_status_d:
dial_status_e:
lead_order: DOWN COUNT
park_ext:
park_file_name:
web_form_address:
allow_closers: Y
hopper_level: 100
auto_dial_level: 1.0
next_agent_call: longest_wait_time
local_call_time: TCPA_OB
voicemail_ext: 4000
dial_timeout: 14
dial_prefix: 9
campaign_cid: 4159937811
campaign_vdad_exten: 8368
campaign_rec_exten: 8309
campaign_recording: ALLFORCE
campaign_rec_filename: FULLDATE_AGENT_CUSTPHONE_LEADID_VENDORLEADCODE
campaign_script:
get_call_launch: NONE
am_message_exten: vm-goodbye
amd_send_to_vmx: N
xferconf_a_dtmf:
xferconf_a_number:
xferconf_b_dtmf:
xferconf_b_number:
alt_number_dialing: N
scheduled_callbacks: Y
lead_filter_id: LYFT_DA
drop_call_seconds: 5
drop_action: HANGUP
safe_harbor_exten: 8307
display_dialable_count: Y
wrapup_seconds: 0
wrapup_message: Wrapup Call
closer_campaigns: AGENTDIRECT LYFT_DA_IB -
use_internal_dnc: N
allcalls_delay: 0
omit_phone_code: N
dial_method: INBOUND_MAN
available_only_ratio_tally: N
adaptive_dropped_percentage: 3
adaptive_maximum_level: 1
adaptive_latest_server_time: 2100
adaptive_intensity: 0
adaptive_dl_diff_target: 0
concurrent_transfers: AUTO
auto_alt_dial: NONE
auto_alt_dial_statuses: B N NA DC -
agent_pause_codes_active: FORCE
campaign_description: Lyft Driver Acquisition
campaign_changedate: 2019-03-05 19:11:08
campaign_stats_refresh: N
campaign_logindate: 2019-03-05 20:59:27
dial_statuses: CB LVM HungUp CuBUSY OTHER NVMO SYSTEM B NA ERI DROP AFTHRS NEW -
disable_alter_custdata: N
no_hopper_leads_logins: N
list_order_mix: DISABLED
campaign_allow_inbound: Y
manual_dial_list_id: 5998
default_xfer_group: ---NONE---
xfer_groups: AGENTDIRECT -
queue_priority: 50
drop_inbound_group: ---NONE---
qc_enabled: N
qc_statuses: NULL
qc_lists: NULL
qc_shift_id: 24HRMIDNIGHT
qc_get_record_launch: NONE
qc_show_recording: Y
qc_web_form_address: NULL
qc_script: NULL
survey_first_audio_file: US_pol_survey_hello
survey_dtmf_digits: 1238
survey_ni_digit: 8
survey_opt_in_audio_file: US_pol_survey_transfer
survey_ni_audio_file: US_thanks_no_contact
survey_method: AGENT_XFER
survey_no_response_action: OPTIN
survey_ni_status: NI
survey_response_digit_map: 1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|
survey_xfer_exten: 8300
survey_camp_record_dir: /home/survey
disable_alter_custphone: Y
display_queue_count: Y
manual_dial_filter: NONE
agent_clipboard_copy: NONE
agent_extended_alt_dial: N
use_campaign_dnc: N
three_way_call_cid: CAMPAIGN
three_way_dial_prefix:
web_form_target: vdcwebform
vtiger_search_category: LEAD
vtiger_create_call_record: Y
vtiger_create_lead_record: Y
vtiger_screen_login: Y
cpd_amd_action: DISABLED
agent_allow_group_alias: N
default_group_alias:
vtiger_search_dead: ASK
vtiger_status_call: N
survey_third_digit:
survey_third_audio_file: US_thanks_no_contact
survey_third_status: NI
survey_third_exten: 8300
survey_fourth_digit:
survey_fourth_audio_file: US_thanks_no_contact
survey_fourth_status: NI
survey_fourth_exten: 8300
drop_lockout_time: 0
quick_transfer_button: N
prepopulate_transfer_preset: N
drop_rate_group: DISABLED
view_calls_in_queue: NONE
view_calls_in_queue_launch: MANUAL
grab_calls_in_queue: N
call_requeue_button: N
pause_after_each_call: N
no_hopper_dialing: N
agent_dial_owner_only: NONE
agent_display_dialable_leads: N
web_form_address_two:
waitforsilence_options:
agent_select_territories: N
campaign_calldate: 2019-03-05 21:03:08
crm_popup_login: N
crm_login_address:
timer_action: NONE
timer_action_message:
timer_action_seconds: 1
start_call_url:
dispo_call_url: ALT
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
use_custom_cid: N
scheduled_callbacks_alert: BLINK_RED_DEFER
queuemetrics_callstatus_override: DISABLED
extension_appended_cidname: N
scheduled_callbacks_count: LIVE
manual_dial_override: NONE
blind_monitor_warning: DISABLED
blind_monitor_message: Someone is blind monitoring your session
blind_monitor_filename:
inbound_queue_no_dial: DISABLED
timer_action_destination:
enable_xfer_presets: DISABLED
hide_xfer_number_to_dial: DISABLED
manual_dial_prefix:
customer_3way_hangup_logging: ENABLED
customer_3way_hangup_seconds: 5
customer_3way_hangup_action: NONE
ivr_park_call: DISABLED
ivr_park_call_agi:
manual_preview_dial: PREVIEW_ONLY
realtime_agent_time_stats: CALLS_WAIT_CUST_ACW_PAUSE
use_auto_hopper: Y
auto_hopper_multi: 1
auto_hopper_level: 0
auto_trim_hopper: Y
api_manual_dial: STANDARD
manual_dial_call_time_check: DISABLED
display_leads_count: N
lead_order_randomize: N
lead_order_secondary: LEAD_ASCEND
per_call_notes: DISABLED
my_callback_option: UNCHECKED
agent_lead_search: ENABLED
agent_lead_search_method: CAMPLISTS_ALL
queuemetrics_phone_environment:
auto_pause_precall: N
auto_pause_precall_code: PRECAL
auto_resume_precall: N
manual_dial_cid: CAMPAIGN
post_phone_time_diff_alert: DISABLED
custom_3way_button_transfer: DISABLED
available_only_tally_threshold: DISABLED
available_only_tally_threshold_agents: 0
dial_level_threshold: DISABLED
dial_level_threshold_agents: 0
safe_harbor_audio: buzz
safe_harbor_menu_id:
survey_menu_id:
callback_days_limit: 0
dl_diff_target_method: ADAPT_CALC_ONLY
disable_dispo_screen: DISPO_ENABLED
disable_dispo_status:
screen_labels: Lyft_DA
status_display_fields: CALLID
na_call_url:
survey_recording: N
pllb_grouping: DISABLED
pllb_grouping_limit: 50
call_count_limit: 30
call_count_target: 3
callback_hours_block: 0
callback_list_calltime: DISABLED
user_group: LYFT_Admin
hopper_vlc_dup_check: N
in_group_dial: DISABLED
in_group_dial_select: CAMPAIGN_SELECTED
safe_harbor_audio_field: DISABLED
pause_after_next_call: DISABLED
owner_populate: DISABLED
use_other_campaign_dnc:
allow_emails: N
amd_inbound_group: ---NONE---
amd_callmenu: ---NONE---
survey_wait_sec: 10
manual_dial_lead_id: N
dead_max: 60
dead_max_dispo: DCMX
dispo_max: 0
dispo_max_dispo: DISMX
pause_max: 0
max_inbound_calls: 0
manual_dial_search_checkbox: SELECTED_LOCK
hide_call_log_info: N
timer_alt_seconds: 0
wrapup_bypass: ENABLED
wrapup_after_hotkey: DISABLED
callback_active_limit: 0
callback_active_limit_override: N
allow_chats: N
comments_all_tabs: DISABLED
comments_dispo_screen: DISABLED
comments_callback_screen: DISABLED
qc_comment_history: CLICK
show_previous_callback: ENABLED
clear_script: DISABLED
cpd_unknown_action: DISABLED
manual_dial_search_filter: CAMPLISTS_ALL
web_form_address_three:
manual_dial_override_field: ENABLED
status_display_ingroup: ENABLED
customer_gone_seconds: 30
agent_display_fields:
am_message_wildcards: N
manual_dial_timeout:
routing_initiated_recordings: N
manual_dial_hopper_check: Y
callback_useronly_move_minutes: 0
ofcom_uk_drop_calc: N
manual_auto_next: 0
manual_auto_show: N
allow_required_fields: N
dead_to_dispo: DISABLED
agent_xfer_validation: N
ready_max_logout: 0
callback_display_days: 0
three_way_record_stop: N
hangup_xfer_record_start: N
scheduled_callbacks_email_alert: N
max_inbound_calls_outcome: DEFAULT
manual_auto_next_options: DEFAULT
agent_screen_time_display: DISABLED
next_dial_my_callbacks: DISABLED
inbound_no_agents_no_dial_container:
inbound_no_agents_no_dial_threshold: 0
cid_group_id: ---DISABLED---
pause_max_dispo: PAUSMX
script_top_dispo: N
dead_trigger_seconds: 0
dead_trigger_action: DISABLED
dead_trigger_repeat: NO
dead_trigger_filename:
dead_trigger_url:
scheduled_callbacks_force_dial: N
scheduled_callbacks_auto_reschedule: DISABLED
scheduled_callbacks_timezones_container: DISABLED
Active list settings:
list_id: 5000
list_name: LYFT_DA
campaign_id: LYFT_DA
active: Y
list_description: Lyft Driver Acquisition
list_changedate: 2019-03-05 19:07:31
list_lastcalldate: 2019-03-05 20:53:55
reset_time:
agent_script_override:
campaign_cid_override:
am_message_exten_override:
drop_inbound_group_override:
xferconf_a_number:
xferconf_b_number:
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
web_form_address:
web_form_address_two:
time_zone_setting: POSTAL_CODE
inventory_report: Y
expiration_date: 2099-12-31
na_call_url:
local_call_time: campaign
web_form_address_three:
status_group_id:
user_new_lead_limit: -1
inbound_list_script_override:
default_xfer_group: ---NONE---
Sample record from active list:
lead_id: 133451
entry_date: 2019-03-05 20:51:56
modify_date: 0000-00-00 00:00:00
status: NEW
user:
vendor_lead_code:
source_id:
list_id: 5000
gmt_offset_now: -8.00
called_since_last_reset: N
phone_code: 1
phone_number: 9165470158
title:
first_name: Albert
middle_initial:
last_name: Ruckman
address1:
address2: $100
address3: 2017-06-14
city: SMF
state:
province:
postal_code: 94211
country_code: USA
gender:
date_of_birth: 0000-00-00
alt_phone:
email:
security_phrase:
comments:
called_count: 0
last_local_call_time: 2008-01-01 00:00:00
rank: 0
owner:
entry_list_id: 5000
OS: CentOS release 6.9
Kernel Version: Linux version 2.6.32-696.20.1.el6.x86_64
Install Method: https://swanand18.blogspot.com/2017/06/ ... tos-7.html
Version: 2.14-644a
Build: 171130-0036
Asterisk: 11.22.0-vici
Dahdi: 2.11.1
Would like to seek for an assistance why dialable leads is 0 even though we have successfully uploaded NEW leads. Please see below settings. Thanks in advance.
DIAL LEVEL: 1.000 TRUNK SHORT/FILL: / 0 FILTER: LYFT_DA TIME: 2019-03-05 21:40:53
DIALABLE LEADS: 0 CALLS TODAY: 1253 AVG AGENTS: 0.00 DIAL METHOD: INBOUND_MAN
HOPPER ( min/auto ): 100 / 0 DROPPED / ANSWERED: 23.000 / 535 DL DIFF: 0.00 STATUSES: CB, LVM, HungUp, CuBUSY, OTHER, NVMO, SYSTEM, B, NA, ERI, DROP, AFTHRS, NEW
LEADS IN HOPPER: 1 DROPPED PERCENT: 4.30% DIFF: 0.00% ORDER: DOWN COUNT
Campaign settings:
campaign_id: LYFT_DA
campaign_name: Lyft Driver Acquisition
active: Y
dial_status_a:
dial_status_b:
dial_status_c:
dial_status_d:
dial_status_e:
lead_order: DOWN COUNT
park_ext:
park_file_name:
web_form_address:
allow_closers: Y
hopper_level: 100
auto_dial_level: 1.0
next_agent_call: longest_wait_time
local_call_time: TCPA_OB
voicemail_ext: 4000
dial_timeout: 14
dial_prefix: 9
campaign_cid: 4159937811
campaign_vdad_exten: 8368
campaign_rec_exten: 8309
campaign_recording: ALLFORCE
campaign_rec_filename: FULLDATE_AGENT_CUSTPHONE_LEADID_VENDORLEADCODE
campaign_script:
get_call_launch: NONE
am_message_exten: vm-goodbye
amd_send_to_vmx: N
xferconf_a_dtmf:
xferconf_a_number:
xferconf_b_dtmf:
xferconf_b_number:
alt_number_dialing: N
scheduled_callbacks: Y
lead_filter_id: LYFT_DA
drop_call_seconds: 5
drop_action: HANGUP
safe_harbor_exten: 8307
display_dialable_count: Y
wrapup_seconds: 0
wrapup_message: Wrapup Call
closer_campaigns: AGENTDIRECT LYFT_DA_IB -
use_internal_dnc: N
allcalls_delay: 0
omit_phone_code: N
dial_method: INBOUND_MAN
available_only_ratio_tally: N
adaptive_dropped_percentage: 3
adaptive_maximum_level: 1
adaptive_latest_server_time: 2100
adaptive_intensity: 0
adaptive_dl_diff_target: 0
concurrent_transfers: AUTO
auto_alt_dial: NONE
auto_alt_dial_statuses: B N NA DC -
agent_pause_codes_active: FORCE
campaign_description: Lyft Driver Acquisition
campaign_changedate: 2019-03-05 19:11:08
campaign_stats_refresh: N
campaign_logindate: 2019-03-05 20:59:27
dial_statuses: CB LVM HungUp CuBUSY OTHER NVMO SYSTEM B NA ERI DROP AFTHRS NEW -
disable_alter_custdata: N
no_hopper_leads_logins: N
list_order_mix: DISABLED
campaign_allow_inbound: Y
manual_dial_list_id: 5998
default_xfer_group: ---NONE---
xfer_groups: AGENTDIRECT -
queue_priority: 50
drop_inbound_group: ---NONE---
qc_enabled: N
qc_statuses: NULL
qc_lists: NULL
qc_shift_id: 24HRMIDNIGHT
qc_get_record_launch: NONE
qc_show_recording: Y
qc_web_form_address: NULL
qc_script: NULL
survey_first_audio_file: US_pol_survey_hello
survey_dtmf_digits: 1238
survey_ni_digit: 8
survey_opt_in_audio_file: US_pol_survey_transfer
survey_ni_audio_file: US_thanks_no_contact
survey_method: AGENT_XFER
survey_no_response_action: OPTIN
survey_ni_status: NI
survey_response_digit_map: 1-DEMOCRAT|2-REPUBLICAN|3-INDEPENDANT|8-OPTOUT|X-NO RESPONSE|
survey_xfer_exten: 8300
survey_camp_record_dir: /home/survey
disable_alter_custphone: Y
display_queue_count: Y
manual_dial_filter: NONE
agent_clipboard_copy: NONE
agent_extended_alt_dial: N
use_campaign_dnc: N
three_way_call_cid: CAMPAIGN
three_way_dial_prefix:
web_form_target: vdcwebform
vtiger_search_category: LEAD
vtiger_create_call_record: Y
vtiger_create_lead_record: Y
vtiger_screen_login: Y
cpd_amd_action: DISABLED
agent_allow_group_alias: N
default_group_alias:
vtiger_search_dead: ASK
vtiger_status_call: N
survey_third_digit:
survey_third_audio_file: US_thanks_no_contact
survey_third_status: NI
survey_third_exten: 8300
survey_fourth_digit:
survey_fourth_audio_file: US_thanks_no_contact
survey_fourth_status: NI
survey_fourth_exten: 8300
drop_lockout_time: 0
quick_transfer_button: N
prepopulate_transfer_preset: N
drop_rate_group: DISABLED
view_calls_in_queue: NONE
view_calls_in_queue_launch: MANUAL
grab_calls_in_queue: N
call_requeue_button: N
pause_after_each_call: N
no_hopper_dialing: N
agent_dial_owner_only: NONE
agent_display_dialable_leads: N
web_form_address_two:
waitforsilence_options:
agent_select_territories: N
campaign_calldate: 2019-03-05 21:03:08
crm_popup_login: N
crm_login_address:
timer_action: NONE
timer_action_message:
timer_action_seconds: 1
start_call_url:
dispo_call_url: ALT
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
use_custom_cid: N
scheduled_callbacks_alert: BLINK_RED_DEFER
queuemetrics_callstatus_override: DISABLED
extension_appended_cidname: N
scheduled_callbacks_count: LIVE
manual_dial_override: NONE
blind_monitor_warning: DISABLED
blind_monitor_message: Someone is blind monitoring your session
blind_monitor_filename:
inbound_queue_no_dial: DISABLED
timer_action_destination:
enable_xfer_presets: DISABLED
hide_xfer_number_to_dial: DISABLED
manual_dial_prefix:
customer_3way_hangup_logging: ENABLED
customer_3way_hangup_seconds: 5
customer_3way_hangup_action: NONE
ivr_park_call: DISABLED
ivr_park_call_agi:
manual_preview_dial: PREVIEW_ONLY
realtime_agent_time_stats: CALLS_WAIT_CUST_ACW_PAUSE
use_auto_hopper: Y
auto_hopper_multi: 1
auto_hopper_level: 0
auto_trim_hopper: Y
api_manual_dial: STANDARD
manual_dial_call_time_check: DISABLED
display_leads_count: N
lead_order_randomize: N
lead_order_secondary: LEAD_ASCEND
per_call_notes: DISABLED
my_callback_option: UNCHECKED
agent_lead_search: ENABLED
agent_lead_search_method: CAMPLISTS_ALL
queuemetrics_phone_environment:
auto_pause_precall: N
auto_pause_precall_code: PRECAL
auto_resume_precall: N
manual_dial_cid: CAMPAIGN
post_phone_time_diff_alert: DISABLED
custom_3way_button_transfer: DISABLED
available_only_tally_threshold: DISABLED
available_only_tally_threshold_agents: 0
dial_level_threshold: DISABLED
dial_level_threshold_agents: 0
safe_harbor_audio: buzz
safe_harbor_menu_id:
survey_menu_id:
callback_days_limit: 0
dl_diff_target_method: ADAPT_CALC_ONLY
disable_dispo_screen: DISPO_ENABLED
disable_dispo_status:
screen_labels: Lyft_DA
status_display_fields: CALLID
na_call_url:
survey_recording: N
pllb_grouping: DISABLED
pllb_grouping_limit: 50
call_count_limit: 30
call_count_target: 3
callback_hours_block: 0
callback_list_calltime: DISABLED
user_group: LYFT_Admin
hopper_vlc_dup_check: N
in_group_dial: DISABLED
in_group_dial_select: CAMPAIGN_SELECTED
safe_harbor_audio_field: DISABLED
pause_after_next_call: DISABLED
owner_populate: DISABLED
use_other_campaign_dnc:
allow_emails: N
amd_inbound_group: ---NONE---
amd_callmenu: ---NONE---
survey_wait_sec: 10
manual_dial_lead_id: N
dead_max: 60
dead_max_dispo: DCMX
dispo_max: 0
dispo_max_dispo: DISMX
pause_max: 0
max_inbound_calls: 0
manual_dial_search_checkbox: SELECTED_LOCK
hide_call_log_info: N
timer_alt_seconds: 0
wrapup_bypass: ENABLED
wrapup_after_hotkey: DISABLED
callback_active_limit: 0
callback_active_limit_override: N
allow_chats: N
comments_all_tabs: DISABLED
comments_dispo_screen: DISABLED
comments_callback_screen: DISABLED
qc_comment_history: CLICK
show_previous_callback: ENABLED
clear_script: DISABLED
cpd_unknown_action: DISABLED
manual_dial_search_filter: CAMPLISTS_ALL
web_form_address_three:
manual_dial_override_field: ENABLED
status_display_ingroup: ENABLED
customer_gone_seconds: 30
agent_display_fields:
am_message_wildcards: N
manual_dial_timeout:
routing_initiated_recordings: N
manual_dial_hopper_check: Y
callback_useronly_move_minutes: 0
ofcom_uk_drop_calc: N
manual_auto_next: 0
manual_auto_show: N
allow_required_fields: N
dead_to_dispo: DISABLED
agent_xfer_validation: N
ready_max_logout: 0
callback_display_days: 0
three_way_record_stop: N
hangup_xfer_record_start: N
scheduled_callbacks_email_alert: N
max_inbound_calls_outcome: DEFAULT
manual_auto_next_options: DEFAULT
agent_screen_time_display: DISABLED
next_dial_my_callbacks: DISABLED
inbound_no_agents_no_dial_container:
inbound_no_agents_no_dial_threshold: 0
cid_group_id: ---DISABLED---
pause_max_dispo: PAUSMX
script_top_dispo: N
dead_trigger_seconds: 0
dead_trigger_action: DISABLED
dead_trigger_repeat: NO
dead_trigger_filename:
dead_trigger_url:
scheduled_callbacks_force_dial: N
scheduled_callbacks_auto_reschedule: DISABLED
scheduled_callbacks_timezones_container: DISABLED
Active list settings:
list_id: 5000
list_name: LYFT_DA
campaign_id: LYFT_DA
active: Y
list_description: Lyft Driver Acquisition
list_changedate: 2019-03-05 19:07:31
list_lastcalldate: 2019-03-05 20:53:55
reset_time:
agent_script_override:
campaign_cid_override:
am_message_exten_override:
drop_inbound_group_override:
xferconf_a_number:
xferconf_b_number:
xferconf_c_number:
xferconf_d_number:
xferconf_e_number:
web_form_address:
web_form_address_two:
time_zone_setting: POSTAL_CODE
inventory_report: Y
expiration_date: 2099-12-31
na_call_url:
local_call_time: campaign
web_form_address_three:
status_group_id:
user_new_lead_limit: -1
inbound_list_script_override:
default_xfer_group: ---NONE---
Sample record from active list:
lead_id: 133451
entry_date: 2019-03-05 20:51:56
modify_date: 0000-00-00 00:00:00
status: NEW
user:
vendor_lead_code:
source_id:
list_id: 5000
gmt_offset_now: -8.00
called_since_last_reset: N
phone_code: 1
phone_number: 9165470158
title:
first_name: Albert
middle_initial:
last_name: Ruckman
address1:
address2: $100
address3: 2017-06-14
city: SMF
state:
province:
postal_code: 94211
country_code: USA
gender:
date_of_birth: 0000-00-00
alt_phone:
email:
security_phrase:
comments:
called_count: 0
last_local_call_time: 2008-01-01 00:00:00
rank: 0
owner:
entry_list_id: 5000
OS: CentOS release 6.9
Kernel Version: Linux version 2.6.32-696.20.1.el6.x86_64
Install Method: https://swanand18.blogspot.com/2017/06/ ... tos-7.html
Version: 2.14-644a
Build: 171130-0036
Asterisk: 11.22.0-vici
Dahdi: 2.11.1
