Phone alias system putting agens in the same server

[dspaan]

I have created a new cluster with 1 web, 1 dbase and 2 dialers for testing.
I have created 3 aliases according to the manual:

201 (contains phones 301 and 401)
202 (contains phones 302 and 402)
203 (contains phones 303 and 403)

These are all webphones. When i login with 3 different users from my browser all three are placed in the same dialer instead of load balanced across two dialers. Am i missing something?

PLLB grouping is disabled in the campaign. Both servers are active asterisk and agent servers and i tested both seprately by using logins 301 and 401.

On the reports page i notice that the dialer agents are not place into doesn't have a SVN version. Could that be it?

[omarrodriguezt]

Do you have balance dialing enabled for each server?
Admin->Servers-> Choose any-> Balance Dialing->Y

Can you also confirm that phones have been created across both servers for Aliases?
Admin-> phones -> Phone Alias Lists -> Pick each any phone alias,like 202 and confirm that it has an entry for each server.

[dspaan]

Yes, balance dialing is enabled for both.

Each of the aliases 201, 202 and 203 point to two extension in the 30x and 40x range which are both on a different dialer.

[omarrodriguezt]

Go to asterisk CLI for each dialer and input: "sip show peers" and post results here

[williamconley]

Yes, balance dialing is enabled for both.

Each of the aliases 201, 202 and 203 point to two extension in the 30x and 40x range which are both on a different dialer.

and are the agents phones actually registered to those? And do they log in to the alias or one of the extensions?

[dspaan]

Update: I found the problem. For some reason the second server didn't have vicidial conferences. After creating them it worked fine.

I'm setting up a cluster with webRTC phones again and have this problem again and ran into my own thread LOL!

I just tested by logging in with 4 agents:

-Agent 1 - logs in with phone alias 8001 which has phone logins list 8001a for server1 and 8001b for server2
-Agent 2 - logs in with phone alias 8002 which has phone logins list 8002a for server1 and 8002b for server2
-Agent 3 - logs in with phone alias 8003 which has phone logins list 8003a for server1 and 8003b for server2
-Agent 4 - logs in with phone alias 8004 which has phone logins list 8004a for server1 and 8004b for server2

I have created these phones and alias with the bulk phone insert tool.
After doing that i had to change the webRTC template for each extension on server 2 because these are webphones and you can't specify that in the bulk phone insert tool.

When logging in i'm successfully connected with all 4 accounts and you can see this in asterisk CLI. But you can also see in the realtime main report all agents are logged in on server 1.
Server 2 has no registered sip peers because these are webphones and they don't exist until you login.

I even tried setting the PLLB grouping limit setting in the campaign to CASCADING and limit of 3 but the 4th agent is still placed in the first server.

What could be the issue here?

[williamconley]

have you tried only having server2 phone created for one agent to be sure server2 actually CAN load an agent at all? (Perhaps it's not the aliasing system at all).

[dspaan]

Yes that's what i did and then i updated my last post with the first sentence that you didn't see

[williamconley]

lol: Yep, Quick Skim. Well done.