vicidial.org

hello friends

. well ... it's been a while since the whatsapp official api came out and I come to this forum to ask if there is any feature that contains this functionality, something like the chat campaign, but in whatsapp.

The idea is to receive the incoming whatsapp and distribute these chat sessions to some agent queue.

Do you know if they will include this functionality in this wonderful vicidial platform?

Nope, we haven't built anything with any of the Facebook APIs. There are a lot of issues involved with integrating with any of the Facebook applications, including the ever-changing terms of service, and the requirements that you have paid business accounts and that you have to host your own machines to perform the API actions. Also, keep in mind that it was only a few years ago that with almost no warning Facebook decided to shut down all APIs that they had available, and that it was a while before they released more limited new ones.

As for Whatsapp specifically, the business APIs that they have available are limited in their functionality, and their terms of service would invalidate use by many of our clients. For example, companies that offer any kind of subscription service can't use the Whatsapp Business API. Also, you cannot ask for or receive any kind of payment information through the Whatsapp Business API. That pretty much rules out a lot of sales and customer service functions that many VICIdial clients would want to perform.

So, in summary, it's complicated to set up and manage, and it is of very limited use, so we aren't going to develop compatibility with it unless a customer wants to pay for it, and that is not likely given the limitations involved.

oh thank you very much mr florell...


you have the whole reason of the world, very grateful with your answer thank you very much