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How to send a prerecorded message for AMD detected leads
Posted:
Fri Apr 26, 2019 9:47 amby jessiekidfernando
Hello Everyone,
Is there a way that we can automatically send a prerecorded message for AMD detected leads on each call attempt? Let's say I want to send the prerecorded message on first attempt and a different message on the third attempt.
thanks in advance.
Re: How to send a prerecorded message for AMD detected leads
Posted:
Mon May 13, 2019 3:30 pmby williamconley
Campaign Detail View: (Help button text)
AMD send to Action -This option allows you to define whether a call is sent to the Answering Machine Message or CPD AMD Action when an answering machine is detected, or if it is hung up. If this is set to N, then the call will be hung up as soon as it is determined to be an answering machine. Default is N.
There are several entries below this which are somewhat related. Plus I believe this is covered in the Vicidial Manager's Manual. Have you checked?
Re: How to send a prerecorded message for AMD detected leads
Posted:
Mon May 13, 2019 3:46 pmby jessiekidfernando
@Williamconley,
Yes this is okay now. We are now using AM Message Wildcard.. We are currently utilizing the VD_amd.agi and admin_amm_multi.php where we can set the called_count field as wildcard.