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Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 9:30 amby thephaseusa
I can use dispo_send_email.php and choose sale_status=ALL-STATUSES and all calls sent to an agent will get an email. Is there any way to also send an email to the calls that dont go to an agent, such as no answers?
Thanks
John Merritt
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 3:20 pmby blackbird2306
How about "No Agent Call URL" ?
No Agent Call URL - This is similar to Dispo Call URL, but it is for calls
that are not sent to agents such as DROPs, No Answers, Busys and timeouts. This
option is available for Campaigns and In-Groups. This feature will only work for
auto-dial and inbound calls, not manual dial calls. For inbound calls, the
specific in-group that a call was sent to needs to have the No Agent Call URL
field filled in or this function will not run for that call. To send the
status of the call, just use the --A--status--B-- variable.
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 3:43 pmby thephaseusa
I tried No Agent Call URL and it didnt work. Will sale_status=ALL-STATUSES work for this option also?
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 3:51 pmby williamconley
there's a note in the dispo_move that indicates a need to have a user/pass included if you want to use it in the no-agent-call field of a campaign. note that there must be a user/pass to authenticate ANY of these php pages.
so you could check and see where the user/pass goes (in case it's not the regular user/pass fields) and (of course) that would likely be the user to get the email?
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 4:15 pmby thephaseusa
Thanks and of course you were right))
In the url log report it’s giving an invalid username/password error.
&user=VDAD&pass=—A—B—
Where is the VDAD user’s password entered, or how can I correct this?
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 4:19 pmby williamconley
thephaseusa wrote:Thanks and of course you were right))
In the url log report it’s giving an invalid username/password error.
&user=VDAD&pass=—A—B—
Where is the VDAD user’s password entered, or how can I correct this?
the VDAD user has NO password. You'll have to hard-code the user pass instead of --a----b-- params.
Re: Start Call URL (for sending emails on all calls)
Posted:
Wed May 08, 2019 4:37 pmby thephaseusa
I hard coded to my user name and password and it works.
Thanks William and Blackbird!