Call hungup status with client on the phone during inbound

[dspaan]

We have this server where it occasionally happens that an inbound call gets routed to an agent and they are talking to the client but the call status on top says 'Call hungup' even though the conversation is still happening.
When this happens they can't transfer the call or put it on hold. The recording is chopped off after 1-3 seconds.

SVN: 3086
Asterisk: 13.21.1-vici
Vicibox 8.1.2
DB schema: 1567

Carrier is configured like this:

Code: Select all

[trunk]
username=redacted
type=peer
host=redacted.com
insecure=port,invite
secret=redacted
qualify=yes
dtmfmode=inband
canreinvite=no

I wanted to post CLI output but can't because the forum says 'Your message contains too many URLs. The maximum number of URLs allowed is 5'. Even though i don't have URL's in the output.

Once message that i'm concerned about is this:

func_hangupcause.c: Unable to find information for channel

Could this be the reason for the problem? How do i troubleshoot the cause of this?

[williamconley]

Server's Core Count and "Average Server Load" during an instance (on the Dialer server)? (Average Server Load from uptime or htop)

the astguiclient file logs should have direct information on the decisionmaking processes involved (set the value to FILE or BOTH for logging in admin->servers for this dialer to begin logging if that's off)

[dspaan]

Logging to FILE is already active. Which one of the agi logs do i have to look?

Are we talking about the logs in /var/log/astguiclient ?