vicidial.org

HI, i have a system with
VERSION: 2.14-644a
BUILD: 171130-0036

I need to implement a multi question survey to rate a customer satisfaction level with 3 questions.

I tried to implement this with a INGROUP with NON AGENT and send this call to a CALL MENU. In this CallMenu, i use the 1, 2 o 3 dtmf to rate de questions and destination is other callmenu for a second question. I enable LOG KEY PRESS, and set in LOG FIELD the "Comments". My issue is that the system not store digits in the field selected.

Can you say me what is my error or what I have omitted in the configuration?

Regards

Where did you get the instructions telling you how to configure this? Did you try using the instructions EXACTLY as given before modifying them to what you actually need? This method is often useful for finding flaws in your method. Start with "known working" from a given example and only make one change at a time.

Hi William, thanks for you answer.

I don't followed anything instructions, only i read the vicidial manual a try to use its functionality for my project.

In fact I setup this process step by step and i testing each one. for Example, i try to tranfer call to INBOUND GRUOP with NO-AGENT and works fine. next I route the call to a IVR MENU and its works fine. finaly I setup the option LOG FIELD, but the system don't store the DTMF digit in the selected FIEL or i don't know where it is stored.

Can you help me with some instructions for implement a survey to grading service performance?

Regards

Try a different field. Does that option not have a suggested field for storage?