Unable to get call recording

[SBabludeva]

Hello Guys,

We're experiencing call recording issues. i got hyperlink under the location and i can't open/download it and also i can see recording timing is 0.00/0.00 for each recording.



Once i open the link i got 403 error.

[williamconley]

1) You still post nothing about your system when asking questions, even though you've been told that it is important.

viewtopic.php?f=4&t=39372&p=139584#p139574

2) This is an installation issue NOT a vicidial issue.

3) As opposed to giving you instructions for every possible permutation of installation: Check the apache log to see the actual error. It's usually at /var/log/apache2

[SBabludeva]

yes., actually i was change my server and reinstalled vicidial so i cant confirm the system details at last time @williamconley . sorry for that.

now i can provide all the details you needed.

[SBabludeva]

Hi,

I have installed the latest version of vicibox8.1 and I have direct access to recordings through chmod 755 /var/spool/asterisk.

My requirement is to access recordings from 38.75.x.x/RECORDINGS but couldn't get it.

As I couldn't find vicidial-recordings.conf in /etc/httpd/conf.d/vicidial-recordings.conf path.

I tried to look into the path and couldn't go beyond /etc/ as httpd folder is missing.

Kindly help me over this.

Thank You.

[SBabludeva]

i have

Linux vicibox81 4.4.179-99-default
VERSION: 2.14-710a
BUILD: 190530-1715
© 2019 ViciDial Group
Asterisk 13.24.1-vici
mysql Ver 15.1 Distrib 10.2.24-MariaDB

[SBabludeva]

i am sorry to bother you I found a solution on this path

/etc/apache2/conf.d/vicirecord.conf

from

Code: Select all

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"

<Directory "/var/spool/asterisk/monitorDONE">
   Options Indexes MultiViews
   AllowOverride None
   Require all granted
   <files *.mp3>
      Forcetype application/forcedownload
   </files>
   php_admin_value engine Off
</Directory>


TO

Code: Select all

Alias /RECORDINGS/ "/var/spool/asterisk/monitorDONE/"

<Directory "/var/spool/asterisk/monitorDONE">
   Options Indexes MultiViews
   AllowOverride None
   Require all granted
        Allow from all
   <files *.mp3>
      Forcetype application/forcedownload
   </files>
   php_admin_value engine Off
</Directory>


[williamconley]

Good postback. Did you find that after getting the message from the apache logs?

[SBabludeva]

Yes and I referral this too http://vicidial.org/VICIDIALforum/viewtopic.php?f=4&t=30938

[williamconley]

Now the only problem left is "vicibox81" there is no "81". There is "8.0.1; 8.1.0; 8.1.1; 8.1.2". But no "81". lol

[SBabludeva]

ohh,.. yes