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Check for call running, please wait: 1
Posted:
Tue Aug 06, 2019 4:34 pmby joebiden
Hi,
I been encountering this and i dont know what seems causing this, is this a bug?
Regards,
Re: Check for call running, please wait: 1
Posted:
Wed Aug 07, 2019 8:39 amby mflorell
This is a response to a bug actually. If the system is checking to see if there is a call about to be sent to the agent, the system will not allow the agent to go into a paused state.
Re: Check for call running, please wait: 1
Posted:
Wed Aug 07, 2019 10:40 amby joebiden
Hi,
How can we resolved this as we already updated to the current release
Regards,
Re: Check for call running, please wait: 1
Posted:
Thu Aug 08, 2019 8:30 amby mflorell
If this happens a lot on your system, it is usually either a network issue or a database issue. The most common problem is a database that has too many active records in it, like within the vicidial_list table or some of the log tables. Make sure you are regularly archiving your logs, and depending on your database hardware you should have less than 2-10 million leads in the vicidial_list table.