vicidial.org

We have a campaign where we are qualifying leads and then we need to transfer the calls to our customer's center. They are also using Vicidial. They want us to transfer the calls via SIP. They have given us a SIP address to transfer the calls to.

Example: 239@75.46.223.32 (This is not the actual IP address.)

I've tried pasting the SIP address into the "NUMBER TO DIAL" field in the "TRANSFER CONFERENCE FUNCTIONS:" window and it did not work. The asterisk CLI output was:

[Aug 12 09:35:09] NOTICE[4097][C-0000001d]: chan_local.c:1006 local_call: No such extension/context 61239@75.46.223.32@default while calling Local channel
[Aug 12 09:35:09] NOTICE[4097][C-0000001d]: channel.c:5747 __ast_request_and_dial: Unable to call channel Local/61239@75.46.223.32@default

6 is our dialing prefix for the campaign I was logged in to. I also tried this with the "DIAL OVERRIDE" checkbox checked. The asterisk CLI output was:

[Aug 12 10:02:33] NOTICE[7871][C-00000029]: chan_local.c:1006 local_call: No such extension/context 239@75.46.223.32@default while calling Local channel
[Aug 12 10:02:33] NOTICE[7871][C-00000029]: channel.c:5747 __ast_request_and_dial: Unable to call channel Local/239@75.46.223.32@default

In the past, we have always transferred to partner centers using a DID so I am unsure what I need to configure within Vicidial to allow me to transfer to a SIP address such as the example above. If anyone can shed some light that would be greatly appreciated.

Regards,

Rockgeneral

Unable to call channel Local/61239@75.46.223.32@default

You cant transfer call to a SIP uri, Dialer is expecting you transfer the call to an extension on the default context

I suggest you make custom dial plan on your default context who dial to the SIP uri

If you have an example of a custom dialplan that would accomplish this it would be greatly appreciated.

[default]
exten=>_61239,1,Dial(SIP/${EXTEN}@75.46.223.32,25)