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Callback
Posted:
Wed Aug 14, 2019 11:51 amby ghernandez
Team,
We have disabled the agent from viewing the customer number under the agent portal. but when they set up a callback they are able to view the customer phone number anyways.
How can I hide the customer number inside the callback window?
Re: Callback
Posted:
Wed Aug 14, 2019 2:01 pmby mflorell
Since this can be done in more than one, way, please include the settings you have changed to hide the customer phone number.
Re: Callback
Posted:
Wed Aug 14, 2019 2:58 pmby ghernandez
mflorell wrote:Since this can be done in more than one, way, please include the settings you have changed to hide the customer phone number.
Under Campaign - Disable Alter Customer Phone & Under System setting - Label Phone Number.
Re: Callback
Posted:
Fri Aug 16, 2019 11:55 amby mflorell
Please post this to the Issue Tracker, with a screenshot if possible.
Re: Callback
Posted:
Mon Aug 19, 2019 9:28 amby ghernandez
mflorell wrote:Please post this to the Issue Tracker, with a screenshot if possible.
I just did sir, please let me know what else I can do.
http://www.vicidial.org/VICIDIALmantis/view.php?id=1180
Re: Callback
Posted:
Wed Sep 25, 2019 10:29 amby elismerkaj
i want to do the contrary i mean when i make a callback it shows a fake numeber fake adress etc.i want that the agent see that.
any idea.i have isntalled the new vicibox9