How to know if my Vicidial version is Vicihost for Sounboard
Posted: Thu Aug 22, 2019 3:20 am
Hello Team,
VERSION: 2.14-679a
BUILD: 180618-2300
© 2018 ViciDial Group
I am new in all this domaine and I would like some lights please concerning soundboard.
First can you tell me if I can create a soundboard campaign on this version of vicidial?
-there is the option in Admin-Agent Soundboards:1 and I can make soundboard entries.
Already created test campaign and list
Under soundboard entry:
CAMPAIGNS USING SCRIPTS THAT USE THIS SOUNDBOARD:
TEST TEST_CAMPAIGN
LUXIOR RECEPTION
INSTANCE IFORMATION
Fichier Fichier
Fichier2 Fichier2
CAPR CAP
APPELMAN
TEST_SB TEST SOUND BOARD
INGROUPS USING SCRIPTS THAT USE THIS SOUNDBOARD:
AGENTDIRECT Single Agent Direct Queue
AGENTDIRECT_CHAT Agent Direct Queue for Chats
I am stuck here as I dont know how to link the soundboard entries to the campaign or to the list.
Sorry I do not know the type of install and any other details concerning this, but do ask any info you need that i can find on the vicidial server and I will do my best..
Thanking you in advance.
Shamir.
VERSION: 2.14-679a
BUILD: 180618-2300
© 2018 ViciDial Group
I am new in all this domaine and I would like some lights please concerning soundboard.
First can you tell me if I can create a soundboard campaign on this version of vicidial?
-there is the option in Admin-Agent Soundboards:1 and I can make soundboard entries.
Already created test campaign and list
Under soundboard entry:
CAMPAIGNS USING SCRIPTS THAT USE THIS SOUNDBOARD:
TEST TEST_CAMPAIGN
LUXIOR RECEPTION
INSTANCE IFORMATION
Fichier Fichier
Fichier2 Fichier2
CAPR CAP
APPELMAN
TEST_SB TEST SOUND BOARD
INGROUPS USING SCRIPTS THAT USE THIS SOUNDBOARD:
AGENTDIRECT Single Agent Direct Queue
AGENTDIRECT_CHAT Agent Direct Queue for Chats
I am stuck here as I dont know how to link the soundboard entries to the campaign or to the list.
Sorry I do not know the type of install and any other details concerning this, but do ask any info you need that i can find on the vicidial server and I will do my best..
Thanking you in advance.
Shamir.